Communication / Teamwork
Communicate duty/function changes
What is sends duties/vacations on Wednesday and Thursday as well as going over in Thursday’s PD
Team outing
What is agent initiated quarterly outtings
More appreciation
What is more ecards sent by leadership and peers
AVI certs still don’t work
What is escalated to AVI rep and got them working
Flights Evenly distributed
What is every one has roughly the same number of flights and every one is being trained to learn all flights.
More team activities
What is bi-weekly activities on Thursdays
Bring back food days
What is every 3rd Wednesday after monthly team meetings
Heads up/reminders on food days/casual days, etc
Over Time
What is more evenly spread out between early and late team
Creating more SOPs and updating existing ones.
Chili cook off competition
What is will have when it gets cooler outside
Market C not being stocked
What is escalated and will not be stocked at 1630 instead of 1300
More accountability
What is started DCC Productivity back up
More overage assistance
What is Andrew was trained to process overages and overage functions.
More development
What is agents are being trained to learn all functions and flights.
Leads/Kayla not on same page for processes
What is will hold meeting for leads and sups to go over process prior to rollout. Will hold workshops for agents after rollout.
Monthly Team Meetings
What is meets every 3rd Wednesday of the month and discusses motivational/developmental feedback for team
Being on the same page with bad data
What is leads or sups send out updated paper when there is changes.
More agents
What is 3 more agents on the team - A2 and A3
Better flight schedules
What is Alex went around and asked for the flights that agents liked/disliked.
OT email sent with advanced notice
What is sent at 22:00 daily
More recognition - 3 things
What isDept. Rockstar w/ rewards, DCE Certificates, Pizza Day Incentive, Treasure Trove, More Blue Ticket Opportunities, MVP, EOQ, pins
Asking leads for help and they forget
What is agents send email request and leads reply with follow up emails.
Faster Updates
Weekly TOWs, emails, verbal announcements and PD's.
Assign flight reviews to new hires
What is Alex is actioning and A2s will learn reviews as well.