What Are We Actually Selling?
The Reason There Are Policies
Talk Me Into It
Make Joe Proud
Studio Shenanigans
100
This membership should typically be recommended to someone who wants to attend classes 2x/week.
What is an 8 pack?
100
Prospects should continue to be contacted unless an NIS message is received this many times.
What is three consecutive times.
100
A prospect tells you they want to “try it out” before they commit. Your response should be THIS.
What is book them for an Intro class?
100
The bathroom floors should be wet-mopped on these days of the week.
What is Wednesday & Saturday?
100
The vacuum will not work under any circumstances if THIS is forgotten.
What is plugging it back in?
200
A member receives a gifted membership, but has never visited the studio. Before starting their membership THIS should be the encouraged first step.
What is book AND attend an Intro class?
200
You have been assigned a task for a prospect with an NIS message received on the previous task. This prospect should now be contacted how?
What is call, text, and email as usual.
200
A prospect says, “I need to talk to my spouse.” Your next step should be THIS.
What is setting a specific follow-up plan with the prospect?
200
We have two wet mop options in the studio. THIS one should be used for the bathroom floors.
What is Swiffer wet mops?
200
It is inappropriate for these four cleaning tasks to be completed while there are still clients in the studio.
What is vacuuming, cleaning reformers, dust mopping/wet mopping, mirrors
300
Booking and attending an Intro class before beginning a gifted membership is important for this reason.
What is increasing their chances for success and long-term retention?
300
Once we have received a third consecutive NIS messages, this is the next step.
What is set a task for Anna?
300
A prospect wants to attend classes 2-3x/week. You should recommend THIS membership options first.
What is Unlimited?
300
The retail boutique should be frequently checked for these three things.
What is being neatly folded, everything in size order, & tags tucked?
300
This is the leading cause of avoidable front desk headaches.
What is not leaving detailed notes?
400
Name two major benefits of helping new members establish a schedule immediately.
What is improving consistency and reducing cancellations drop-off?
400
If a member or prospect has opted out of promotional texting or emailing, we can still send operational messages, true or false?
What is true?
400
What is the biggest mistake a salesperson can make after having a great conversation with a prospect?
What is ending the conversation without asking for the sale or booking?
400
The most commonly missed area in the bathrooms is THIS.
What is the walls and rails surrounding the toilet?
400
Daily Double!! Name three ways to accurately check for a completed safety waiver.
1. What is check the guest log under lead management?
2. What is check the files uploaded for a waiver completed by prospects’ name-not System Admin?
3. What is check if the completed waiver includes birthday, address, and a signature?
500
A prospect says, “I just want to try it out.” Our response should be THIS.
What is help them understand the benefits and results of Pilates?
500
Explain what is wrong with this picture:
Untidy cleaning supplies does not create or add to a boutique atmosphere.
500
A prospect responds to a book/reschedule attempt, but we have not chatted about OMGs yet. This step should be taken before booking them into their requested intro.
What is get their OMGs?
500
Facility cleanliness is important beyond basic hygiene for this reason.
What is maintaining a boutique studio experience and supporting retail sales?
500
Paco the Taco says it’s ok to fall apart sometimes because why?
What is because tacos fall apart sometimes and we still love them?