Retail
Office
Virtual Work
ICAN Statements
100

Target is a type of retail job? Yes or No. 

Yes

100

A dog sitter is a type of office job? Yes or No

No 

100
What is virtual work? What does it mean to work at home? 

To use technology (computers, zoom) to help you get work done at home. 

100

ICAN work at a music store. 

Ja

200

What should we do while a customer is talking?

Actively listen. 

200
How should you answer the phone at an office job? 

Hi, my name is _____ how can I help you? 


200

Do your coaches sometimes work from home? Yes or No. 

BONUS: How do they work from home? What do the coaches use to help clients?

Yes. 


Bonus: Computers, Zoom, Laptops, Documents, Powerpoint/slides

200

ICAN work as a preschool teacher.

Ge

300

Name a task that you might see someone who works target doing?

Putting things on the shelves -restocking 

Helping customers find things. 

Cleaning

Checking out the things the customers are purchasing 

Cleaning Shopping carts 

Collecting shopping carts. 

300

Name a task that you might see someone who works in an office doing?

Answering phones 

Filing 

On the computer, sending emails, typing

Using a printer or copy machine 


300

Name a task that you might see someone who work from home doing? 

Meeting on Zoom 

Taking notes. 

Setting alarms. 

Making phone calls 

Typing on the computer

300

ICAN work at a small business.

Je

400

What is retail? 

Any place where you go to spend money. 

400

What are two different levels in an office job?

Entry level - beginner 


Management - bosses, managers

400

Name the 3 simple steps to make an at home office. 

1. Find or buy a desk and a chair and put them in a quiet area in your house. 

2. Put everything you need for work on the desk. 

3. Check your computer to make sure everything works. 

400

ICAN work at Marshalls

De

500
A customer walks in and asks you what aisle the toilet paper is in. You are new to the job and forgot what aisle number the toilet paper is in. What should you do? 

Ask a coworker or manager for help. 

Explain that you are new and help the customer find the toilet paper. 

After finding the toilet paper, remember what aisle number is in for next time. 

500

You are working as the receptionist at a dentist office. You answer the phone and the client tells you that they are stuck in traffic and will be running 10 minutes late. What should you do? 

Let the dentist know. 


Make a note. 

500

You are working from home and one of your roommates plays their music really loud in their room. The loud music is making it hard for you to hear your customers and coworkers on zoom. What should you do? 

Nicely tell your roommates the days and times you will be working so they know when to be quiet. 
500

ICAN work as a babysitter. 

El

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