Claim Edit Workqueue
100 Errors
What are...
Registration Errors
Details section
What section of a patient workqueue shows the reason that the patient’s encounter qualifies for the workqueue
True or False: Users review charges in charge review Workqueues after the system has posted the charges to accounts.
What is...
•False - Charges in Workqueues are still temporary and haven’t posted to accounts
Houston Police Department
What is...
The agency that partners with the Harris Center to make up the CCSI program.
The form on the Interactive Facesheet that you mark the patient's record for Self-Pay
What is...
Visit Info Form
Highlights or red ink on the CEF.
What is...
Indicates when there is an item expiring or expired for the patient.
Medicare Secondary Payor Questionnaire
What is...
MSPQ
How do you determine why a charge session is in a Workqueue?
What is...
Review the Errors tab in the sidebar
Homeless, at least 3 CPEP interactions or hospitalizations within the last 12 months, and motivated for change
Criteria for CTI Program.
True or False: A Self-Pay Discount must be entered in the Patient's Record Manually in Epic
What is...
False
The Discount for Self-Pay is added Automatically to the Patient Record in Epic
Click Refresh
What do you do in the Claim Edit Workqueue Companion to retest the claim?
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Open or Discharge/Not Billed (DNB)
What is...
To take action on a hospital account, such as changing coverages, what status does the hospital account need to have?
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When should you resubmit a charge session?
What is...
•When you believe that all issues on a charge session have been corrected.
•You can also use the Test Session button to confirm that a charge session is ready to be resubmitted.
Santa Maria, Turning Point, Center for Recovery and Wellness, and Pathway to Serenity
What is...
The names of the sober living facilities that work with CTI.
Setting up a payment plan.
What is...
Select the Account tab in the Workqueue List choose the AFF HC PB Customer Service workqueue and select your patient.
The error code is used to group similar errors together for users to work
What can you use to tell which group of users is responsible for fixing a claim edit?
Staff that work the FA Workqueues
Who are...
Business Office Staff
When should you defer a charge session in a Workqueue?
What is...
•Defer a charge session if you’re waiting for information.
Jenni Musak and Amber Honsinger
What is...
People who accept CTI or CCSI referrals.
Undistributed vs. Overposted payments
What is...
An undistributed payment is not fully matched to charges.
An overposted payment is causing a credit balance on a charge.
The payer
Who generates the ICN?
Date that Financial Assistance Trackers are extended until
What is...
1 year.
The names of the Inquiry Tabs on the Account Workqueue
What are..
Inquiry, TX Inquiry, Visit Inquiry, and Invoice Inquiry
The acronym CCSI stands for this.
What is...
Chronic Consumer Stabilization Initiative?
Explain when each type of these payment would be collected:
Patient payment:
Copayments:
Credit adjustments:
What are...
Patient payment: Normal payment, typically for prior balances
Copayments: Usually collected at the point of service, before the charge is posted
Credit adjustments: Usually related to discounts and financial assistance.