WHO YA GONNA CALL?
After hours or weekends, this person is in charge.
Who is the MOD?
Before ending your shift, you should always do this.
What is give report?
Juniper’s mission is to nurture the ______ of life.
What is spirit?
Calling off last minute without proper notice can impact this.
What is resident care and team coverage?
An ongoing process of turning employees into a cohesive and collaborative unit.
What is team building?
Not calling anyone because you “didn’t want to bother them” is this.
What is not acceptable?
Good communication builds this among team members
What is trust?
We help residents live fully in all ______ of life.
What are seasons?
This is how much notice you should ideally give when calling off.
What is as much notice as possible /2 hours per policy?
“That’s not my resident” goes against this.
What is teamwork?
If its the weekend and you’re unsure who to call, this is ALWAYS a safe first step
What is contact the MOD?
Refusing to help others repeatedly can impact this.
What is team morale?
A family member is anxious or upset—your approach should be this.
What is listen with empathy and support?
This is what you should NOT do when calling off.
What is send a text or leave a voicemail?
If a teammate is overwhelmed, your best response is this.
What is offer help?
You need the MOD but don’t know who it is—your FIRST step is this.
What is call into the community to ask?
Talking negatively about coworkers or residents is known as this.
What is gossip?
Juniper focuses on body, mind, and this.
What is spirit?
Not showing up and not calling at all is called this.
What is a no-call/no-show?
Strong teamwork ultimately improves this for residents.
What is quality of care / resident experience?
I didn’t know who the MOD was” is considered this,
What is not an acceptable excuse?
Unlike one-time conflict, this involves repeated, targeted actions intended to intimidate, belittle, or isolate a colleague.
What is workplace bullying?
This program brings healthcare services into the community.
What is Connect4Life?
Repeated call-offs can lead to this.
What is employment status change to part time or per diem?
Coined from a motivational phrase, this four‑letter word reminds us that success comes from collaboration: “Together Everyone Achieves More.”
What is TEAM?