Locked In or Clocked Out
What does "station readiness" mean?
Making sure your station is fully stocked, organized, and ready for service.
What's better for preventing waste:
A) Making a huge amount of product "just in case"
B) Making what you need and adjusting as business dictates
B) Making what you need and adjusting as business dictates.
How much notice should you give if you're unable to make it to your shift for management to make adjustments?
At least 2 hours
You clock in for your shift. What's the first thing you should do before talking with friends or getting comfortable?
Check your station.
What leadership position is responsible for running the shift and making real-time decisions during service?
Supervisor and Leads
You spend the first 15 minutes of your shift talking with coworkers and then realize you're missing product right before the rush. What should have happened instead?
You should have checked your station immediately when you arrived.
Why do we label and date product?
To ensure proper rotation and reduce waste.
True or False: Calling out 30 minutes before your shift only affects your station.
False
It affects supervisors, other cooks, station assignments, ticket times, guests, and the entire shift.
Name three things you should check when you arrive at your station.
What leadership position is responsible for coaching newer employees and helping them succeed?
Lead/Trainer
What is Readiness for Service?
A cook notices they're running low on product during a rush. Before the station crashes, they communicate it and restock. This is an example of this Kitchen Production Crew responsibility.
Name two habits that help reduce food waste on your station.
What is the proper first step if you know you're not going to be able to make your shift?
Message all managers via Teamworx
True or False: If the previous shift stocked your station, there's no need to double-check anything.
False:
The incoming person is responsible for verifying station readiness.
Name two responsibilities of the Kitchen Production Crew.
Product quality, Prep execution, Organization, Readiness for service, Execution during service, Consistency
What is our phone policy at Wriggly during a rush ?
No Airpods, Facetime, or phone calls
If you need to take a phone call, you must take the call off the line and out of the kitchen. Its not a personal thing, its a safety thing
A guest orders a burger with no modifications, but it gets made incorrectly and has to be remade. What could have prevented that waste?
Paying attention to the ticket and following build standards.
True or False: Is management responsible in finding coverage for your shift if you are not able to make it?
False
Once the schedule is out, you are responsible for your own shift and finding coverage. However, Management will help you find coverage, but this must be communicated to management
Who has responsibility during a successful shift change?
Both people.
Who is responsible for upholding team standards in the kitchen?
Everyone
True of False: Before your shift ends, should you check out with the leader on your shift or the person you are doing a shift change with?
You should check with the person taking over the station to ensure they are left in a good spot and you should also verify with the leader on your shift that your station is ready to go for the next person coming in.
Name one reason why over-prepping can create waste.
Why do supervisors and managers care so much about attendance and reliability?
Because the schedule is built intentionally. Reliable attendance helps everyone know their station, prepares the team for success, keeps service running smoothly, and allows coworkers to rely on one another.
A closer arrives and realizes they're missing backups, sauces, and product for service. What should have happened to prevent this situation?
The outgoing person should have stocked and communicated shortages, and the incoming person should have checked the station immediately upon arrival.
True or False: Leadership's job is to make everyone's work harder and tell people what to do.
False