Rent & Payments
The document that explains your rent amount, rules, and responsibilities?
What is a lease?
These should not be flushed down the toilet
What are wipes, paper towels, or feminine hygiene products?
Quiet hours?
What is 10pm-8am
Not allowed on the patio/balcony?
What are miscellaneous items, cleaning supplies, grills of any kind, and pets.
How can you communicate with resident services when they are not onsite?
What is Mercy Messenger or email
How much is the late fee and when are you considered late?
What is $25 and after the 5th
When do you report a water related work order?
What is immediately
What is TRUE
What are considered emergency after hour calls
What is fire, flood, or blood calls?
How many times do you have to receive a lease violation on one concern before receiving a pay or quit notice?
What is 3 times of the same lease violation?
How do you prevent organic growth?
What is turning on exhaust fans in your bathrooms, and ventilating the unit with windows
Hallways and stairwells should always be kept free of these.
What are personal belongings and trash?
What is the maintenance after hours emergency number?
What is 916-924-1824 opt 2
What is FALSE
When are recertifications due and who is responsible for providing the documents?
What is the 1st day of your yearly month and the resident?
Why do you need to keep EGRESS/clear path?
What is for fire safety and emergency exits for stretcher room
Picking up after this keeps the community clean.
What is your pet?
This device alerts you to smoke or fire
What is a smoke detector?
During Resident Services office hours only Monday's and Wednesdays beside when getting food from the pantry.
How many overnight visits are you allowed per month/year?
What is 14 consecutive days per month
All property management noticed inspections are required TRUE/FALSE?
What is TRUE
You should do what whenever a new property manager takes over the property?
What is make sure you introduce yourself and make sure your lease and anything else is brought up to them even if you notify the previous manager?
Property management and maintenance are responsible for violent interactions that can bring danger to oneself TRUE/FALSE
What is FALSE.
What services do Resident Services provide?
What is programming, assistance with looking up resources to help the resident in any way