A
According to the training, what is the typical weight range for a medium-duty vehicle
10,000 to 26,000 pounds.
Name two examples of repairs a mobile mechanic may be able to perform on-site.
Examples include battery, alternator, starter, spark plug/ignition coil, radiator, suitable brake pad, serpentine belt, minor sensor replacement, or diagnostic scanning.
What must you never do when a commercial tire size is unclear?
Guess the tire size.
A vehicle is safely parked in a driveway, and the reported symptoms may indicate a manageable repair. Which service might be appropriate?
A mobile mechanic, subject to qualification and vendor capability.
Name two examples of heavy-duty vehicles from the training.
Semi-trucks, buses, dump trucks, truck-and-trailers, or large RVs.
A customer reports loud knocking and a major oil leak. What should the agent do?
Document the reported symptoms, follow the escalation process, avoid diagnosing, and offer towing according to SOP when indicated.
What does the example tire size 315/80 R 22.5 illustrate in the training?
The importance of recording the complete tire size exactly as provided.
A customer is on a highway shoulder and requests a mechanic. What safety question from the training is especially relevant?
Ask whether the vehicle is completely off the highway and in a safe area for a mechanic to work.
Which trailer uses a hydraulic lift to unload loose materials such as gravel or dirt?
A dump trailer.
A customer says the engine cranks but will not start. Should you automatically conclude that the battery is bad?
No. Clarify the symptoms and record what the customer reports; do not diagnose over the phone.
What is the difference between steer tires and drive tires?
Steer tires are on the steering axle and support control; drive tires are on powered drive axles and provide traction.
A vehicle is stuck in a ditch and needs to be pulled out before being secured for towing. Which integrated equipment may combine recovery and towing functions?
An integrated tow truck combining a boom and wheel lift.
An agent quotes a service without confirming the customer's exact location. Why is this a problem?
The agent may quote or dispatch based on incorrect information. Confirm the location before proceeding
A customer reports a flat tire, and the agent records only 'rear tire.' What important information is missing?
The exact vehicle or trailer, axle and tire position, driver or passenger side, and inner or outer position if dual tires are present.
A trailer's outer dual tire is damaged. What else should you ask about the wheel assembly?
Whether the inner tire is damaged, whether both tires are affected, and whether the adjacent tire appears damaged.
What equipment is used to transport heavy equipment and oversized loads?
Lowboy Trailer
A caller says they need a trailer transported but cannot explain its type. Name three trailer types from the training you could clarify with them.
horse, utility, enclosed cargo, flatbed, boat, car hauler, travel, or dump trailer.
A customer says the vehicle started having problems immediately after recent repair work. Which essential diagnostic question should you ask?
When did the issue start? Ask about the timing and whether it began after recent work.
A caller reports a flat tire on a loaded semi-trailer. List five details to confirm before dispatch.
Exact tire position; complete tire size; loaded or empty status; spare availability; rim condition. Also clarify tractor versus trailer, axle/side, and inner versus outer when applicable.
Where did SOS Roadside originate?
Austin, Texas.