ZELLE
Must have a unique U.S. Cell Phone, U.S. address, 18 years old
What are Zelle Enrollment requirements?
A unique way to verify customers with a recording of their voice
What is TD Voiceprint?
Where do we go to make account viewable for customers on OLB, also known as "flipping flags"
What is RMIA?
System used to see Zelle Information
What is Compass?
A code being sent by text message or phone call to verify a customer
What is failsafe?
This screen will show all the recent changes made on the customer (RM) level, like name changes, TIN/SSN changes
What is RMI2?
Consumer = $1000 Instant, Business= $1500 instant
What are Zelle send money limits?
A customer has a request that needs additional verification in order to assist them
What is step-up authentication?
This screen will show interest information
What is STIA?
In cases where the customer transfer is not going through and the result code is displaying a =, what procedure is followed?
what is Rejected Zelle Transfers procedure?
if a call was disconnected for a technology-related or unexpected reason you would use this method of authentication
What is Callback Authentication?
This screen shows relationship linking as well as combined statement info
What is SCAM? What is RMAB?
When a zelle is sent to someone who does not have zelle, how long does it take for the customer to receive their money back?
What is 14 days of the initial transfer?
Customer failed all available verification methods
Customer was referred to the Store for assistance
Customer indicates that they are physically unable to visit a TD Store location. This may be due to a disability or if the Customer is currently located outside of the TD footprint
What is Final Authentication?
This screen is especially helpful for businesses to determine how much cash/items they have deposited in the current statement cycle period
What is IMIX?