Finance
When providing services to clients, financial professionals have the responsibility to supply
A. payment options.
B. accurate information.
C. credit counseling.
D. bank statements.
B. accurate information.
An important factor in effective verbal communication is
A. reading from a script.
B. developing mannerisms.
C. having a pleasant voice.
D. enunciating rapidly.
C. Having a pleasant voice
From a legal standpoint, hospitality and tourism customers have the right to expect businesses in this industry to take
A. reasonable care.
C. insurance out of each customer.
B. no risks.
D. total responsibility for accidents.
A. reasonable care.
Jon sues his former employer for harassment. In what situation would the employer be likely to offer Jon a settlement?
A. The employer does not think it will be able to win the case.
B. The employer knows it will be able to win the case.
C. The employer wants the case to go to court.
D. Jon does not think he will be able to win the case.
A. The employer does not think it will be able to win the case.
DECA has two main types of events. Prepared events and ______?
Roleplays
What type of tax are businesses required to pay on the profits they earn?
A. Sales
B. Excise
C. Income
D. Property
Businesses must keep in mind that word-of-mouth promotion can be
A. bought.
B. avoided.
C. negative.
D. inconsequential.
C. Negative
What is a common consequence that comes with a civil lawsuit?
A. Paying a fine
B. Serving time in prison
C. Performing community service
D. Attending counseling sessions
A. Paying a fine
Which of the following is a legitimate response for an employee to provide to a customer regarding an inquiry about product pricing:
A. You'll need to contact the appropriate person to get the price.
B. I'm not sure what the pricing is.
C. If you can wait a moment, I'll check for the price in the computer.
D. I'm pretty sure that the item costs $39.65
C. If you can wait a moment, I'll check for the price in the computer.
Who are Principles events for?
First year DECA members
Last year, Mr. McKinney gave a portion of his wages to a local charity and was not required to pay taxes on the amount of his donation. This is an example of a(n)
A. estate allocation.
B. tax deduction.
C. tax-deferred investment.
D. investment disbursement.
B. tax deduction.
What condition exists if a nation imports more goods and services than it exports?
A. Trade surplus
B. Balance of trade
C. Trade deficit
D. Comparative advantage
C. Trade deficit
Tariq works at the front desk of a hotel. He tries to keep customers happy, but he finds it difficult to do so because his company does not have strong policies in place to handle issues. Tariq's customer service practices are affected by
A. organizational culture.
B. his extraverted personality.
C. local competition.
D. customer loyalty.
A. organizational culture.
Which of the following is vital to the successful operation of a private enterprise system:
A. Competition
B. Mechanization
C. Production
D. Distribution
A. Competition
What must you place in your event at states to advance to ICDC? Top...
Top 10
What usually decreases as the rate of inflation increases?
A. Interest rates
B. Purchasing power
C. Export quotas
D. Money supply
B. Purchasing power
Telecam Cellular recently hired 100 individuals to hang out at Washington, D.C. tourist attractions and very conspicuously use the company's newest phone, the XZ240. This form of promotional campaign is often referred to as
A. stealth marketing.
B. product screening.
C. specialty media.
D. behavioral segmentation
A. stealth marketing.
Due to bad weather, Clear Skies Airline had to cancel an international flight. How can Clear Skies Airline best deliver a positive moment of truth in this situation?
A. Apologize profusely to customers who are upset
B. Clearly explain the situation to anyone who has questions
C. Send a customer satisfaction survey to determine future improvements
D. Provide complimentary hotel rooms and food for stranded passengers
D. Provide complimentary hotel rooms and food for stranded passengers
"To form my business, I used all of my savings and borrowed from the bank, and I'm personally liable for all of the debts." This is an example of which of the following forms of business ownership:
A. Sole proprietorship
B. Partnership
C. Corporation
D. Cooperative
A. Sole proprietorship
What month is ICDC?
April 2027
In relation to recording business transactions, a primary difference between the cost and accrual accounting systems is
A. timing.
B. scope.
C. frequency.
D. complexity.
A. timing.
A Japanese marketer wants to sell large quantities of smartphones in the United States. The channel of distribution this business would most likely use would be producer to
A. wholesaler to consumer.
B. agent to consumer.
C. wholesaler to retailer to consumer.
D. consumer.
C. wholesaler to retailer to consumer.
In which of the following situations would a hotel be liable for guest property:
A. Something is missing from the safe in a guest's room
B. Something is missing from a safe deposit box
C. Something is missing from the guest's room
D. Something is missing from a meeting room
B. Something is missing from a safe deposit box
Which of the following is a computer-software technology that helps a business automate and track its sales, marketing, and service efforts:
A. Automated Clearinghouse (ACH)
B. Materials requirements planning (MRP)
C. Computer-aided engineering (CAE)
D. Customer relationship management (CRM)
D. Customer relationship management (CRM)
How many DECA members are there worldwide?
322,000