Learning or Mastery Mode
Spends time and time of others on what's important
What is mastery mode priorities?
"You are not important to me"
What is IGNORING?
Low Job Satisfaction
What is COG Mentality?
The conflict is disruptive and counterproductive
What is when to get involved?
What is ongoing feedback and support?
May be judgemental
What is learning mode motivating?
Ask clarifying questions to probe more deeply
What is APPLYING?
Dimensions of well being
What is CARE TAKER mentality?
Pause and think about the situation before responding
What is delayed response?
Data selected, meanings, assumptions, conclusions, beliefs and actions
What is the ladder of inference?
Can handle stress
What is mastery mode composure?
Ask how they might solve help solve the problem
What is a DO of a good listener?
Is concerned about others work and non work problems
What is Mastery Mode in Compassion?
Unpack the conflict and find common ground
What are skills to seek solutions?
We think we are doing it
What is a reason we don't meet expectations?
Mostly tells and sells
What is learning mode directing others?
"Tell me more...."
What is EMPATHIZING?
Workers specific skills or identities mattered less than their ability to perform repetitive tasks
What is interchangeability?
Reduce interpersonal conflict and addresses the underlying problem or source
What is reflective listening?
17 - 21
What is the time it takes to create a habit?
Creates a feeling of belonging in the team
What is mastery mode Building Effective Teams?
Listen for the deeper message
What is JUDGING?
Self Awareness and adapt to situations
What is knowing how to balance both mentalities?
Why vs What
What are non reactive statements?
On thing, just one
What is the 90%?