Trust and Teamwork
The belief that someone will be reliable, treat you with respect, and act responsibly.
Trust
What happens when you receive sound, even if you aren't intentionally paying attention?
Hearing
What does paraphrasing mean?
Putting someone else's ideas into your own words.
How someone's voice sounds or the attitude behind their words is called what
Tone
What should a strong leader do when something goes wrong instead of immediately blaming someone else?
Own it/Acknoweldge their role
How is trust demonstrated? Through...
Actions
What does active listening mean?
Paying attention intentionally.
Name a paraphrasing sentence starter
"So what I'm hearing you say is..."
"It sounds like you..."
What you communicate through things such as facial expressions, posture, and other physical behaviors.
Body Language
What are the five steps a leader should take after a failure?
FAILURE → ANALYZE → LEARN → ADJUST → TRY AGAIN
Name three behaviors that can build trust.
Being honest, reliable, consistent, respectful, responsible, keeping promises, or following through.
Name three active listening skills.
Focusing, not interrupting, showing you're listening, asking questions, remembering, or responding.
Does paraphrasing mean that you agree with someone? Why?
No. You can understand someone's perspective without agreeing with it.
What are the five parts of communication?
Words, tone, body language, clarity, and listening.
Name three questions a leader should ask when analyzing a failure.
What happened?
What went wrong?
What was within my control?
What was outside my control?
What could I have done differently?
What should I do next?
What lesson could I learn?
Name two behaviors that can damage trust.
Lying, breaking promises, being unreliable, disrespecting others, or not following through.
Why Does Listening Matter for Leaders?
A leader who listens well can better understand their team, respond thoughtfully, and build stronger relationships.
What is perspective?
The way someone understands or experiences a situation based on their thoughts, feelings, experiences, and circumstances.
Why does tone matter for a leader?
Tone can change how a message is understood and can cause misunderstandings.
What are the three steps of the Recovery Plan?
Acknowledge
Learn
Change
Why are consistency and reliability important for building trust?
They show others that they can depend on you
Your teammate is explaining a problem, and you're thinking about what you're going to say. Are you hearing or actively listening? Why?
Active listening. It requires intentionally paying attention and processing what the person is saying.
A student says, "My group doesn't care about my ideas." What should a leader do before talking back?
Listen - Pause - Respond
A leader says, "Fine." Explain how the meaning could change depending on the leader's tone.
"Fine" could sound genuinely encouraging, sarcastic, annoyed, surprised, or nervous depending on the tone.
What should a leader do with a failure?
A leader can learn from it and use it to improve.