DO
Instead of waiting for someone else to fix an issue, you take action and seek opportunities for improvement.
What is Take Ownership (D5)
Using data, new technology, and continuous learning to improve your performance.
What is Advance Technical and Other Critical Expertise (L5)
Helping teammates, sharing knowledge, and supporting one another during challenges.
What is Build Strong Teams (G3)
This competency encourages a "We vs. Me" mindset.
What is Collaborate Across the Enterprise (L1)
Understanding business goals and member needs to create effective solutions demonstrates this competency.
What is Leverage Business Knowledge to Create Strategically Aligned Solutions (D4)
Protecting member information, even when no one is watching, demonstrates this competency.
safeguarding members and employees (D3)
After a difficult member interaction, you reset and provide the same great service to the next member.
What is cultivating resilience (L4)
Speaking up respectfully while also actively listening to others' viewpoints.
What is Communicate Courageously (G5)
You respectfully challenge a decision because you believe there's a better solution for members.
communicate courageously (G5)
Helping members enroll in online and mobile banking demonstrates this leadership behavior.
What is Advance Technical Expertise (L5)
Consistent actions, accountability, and protecting member information help build this.
What is Trust and Confidence (D3)
Seeing change as an opportunity to improve rather than a problem to avoid demonstrates this.
What is Evolve and Innovate with a Growth Mindset (L2)
Sharing candid and compassionate feedback to help teammates succeed.
What is Develop Others (G2)
You discover an error in a member's account and immediately report it rather than assuming someone else will catch it.
What is Take Ownership (D5)
A member is hesitant to use digital banking. You listen to their concerns and explain the benefits in a way that meets their needs.
What is Anticipate with Empathy (D2)
This behavior means putting member and employee interests first when solving problems.
What is Lead with Integrity (D1)
Bouncing back from setbacks and staying motivated during difficult times.
What is Cultivate Resilience (L4)
Ensuring all voices, perspectives, and ideas are welcomed and valued.
What is Champion Inclusion (G4)
A member is frustrated. You actively listen, acknowledge their feelings, and seek to understand their situation before offering solutions.
What is Anticipate with Empathy (D2)
Asking thoughtful questions and challenging processes respectfully while remaining open to others' ideas.
What is Act with Confident Humility (L3)
Recommending a product because it genuinely solves a member's need while supporting organizational goals
creating strategically aligned solutions (D4)
Recommending a product because it genuinely solves a member's need while supporting organizational goals.
creating strategically aligned solutions (D4)
Helping a teammate who is overwhelmed without being asked.
building strong teams (G3)
You take the initiative to learn a new digital banking feature before members begin asking about it.
advancing technical expertise (L5)
Seeking feedback and challenging opportunities to improve yourself.
What is Develop Self (G1)