Motivating Employees
This psychologist assumed that people are motivated by unmet needs
Who is Abraham Maslow?
Deliberate refusal to do what a supervisor or other super superior asks
What is insubordination?
Formal feedback on how well an employee is performing his or her job
What is a performance appraisal?
A listing of the characteristics of a job, including the job title, duties involved, and working conditions
What is a job description?
According to a recent survey, this percentage of Gen Z employees claim that mentoring is the most important quality in a manager
What is 43%
This term describes creating part-time jobs, to employees share the duties of a single position
What is job sharing?
This act, which prohibits discrimination on the basis of physical or mental disability treats, substance abuse arising from addiction as a disability
What is the American Disabilities Act (ADA)
Performance appraisals are part of this ongoing function of the supervisor
What is the control process?
A listing of the characteristics desirable in the person performing a given job, including educational and work background, physical characteristics and personal strengths
What is job specification
Intentional acts of influence to enhance or protect the self interest of individuals or groups
What is organizational politics?
Giving people incentives that caused them to act in a desired way
What is motivation?
According to cheer too, this percentage of employees use their social media accounts while at work
What is 70%
If a problem is something beyond the control of the supervisor and employee, the appraisal standards and ratings should be adjusted so that they are fair to the employee
What are external conditions?
The process of identifying people interested in holding a particular job or working for the organization
What is recruitment?
The struggle that results from incompatible or opposing needs feelings, thoughts, or demands with any person or between two or more people
What is conflict?
According to Herzberg, the presence of these factors help reduce dissatisfaction.
What are hygiene factors?
The process of learning about an individuals personal problem and helping them resolve it
What is counseling?
A performance appraisal that measures the relative performance of employees in a group
What is a paired comparison approach?
Usually someone in this department takes care of the screening process, comparing the applications of résumés with the job description
What is the human resources department?
Interpersonal conflicts are especially difficult when one or more people lack this type of intelligence or the ability to manage emotions and interpersonal relationships
What is emotional intelligence?
According to McCleland, the relative strength of these three needs influences what will motivate a person
What are the need for achievement? The need for power and the need for affiliation?
Action taken by the supervisor to prevent employees from breaking rule
What is discipline?
A performance appraisal in which a supervisor keeps a written record of incidents that showed positive and negative waves and employee has acted; the supervisor uses this record to assess the employees performance
What is critical incident appraisal?
These types of interviews are pre-recorded interviews in which the candidate responds to questions and then submits the recording
What are one-way screening interviews?
Settling on a solution that gives each person part of what he or she wants; no one gets everything and no one loses completely
What is compromise?
According to BF Skinner’s Reinforcement theory, to motivate people to behave in a certain way is known as this.
What is behavior modification?
Requirement that an employee not come to work for a period of time; the employee is not paid for the time off
What is suspension?
Performance appraisal that combines assessments from several sources
What is 360° feedback?
An interview in which the interviewer has no list of questions prepared in advance, but asks questions on the basis of the applicant’s responses
What is an unstructured interview?
Managing a conflict by confronting the problem and resolving it
What is conflict resolution?
Recognition or compensation that is extraneous to the task accomplished
What is extrinsic reward?
Discipline designed to prevent problem behavior from beginning
What is positive discipline
The tendency to assign similar scores to items that are near each other on a questionnaire
What is proximity bias?
This occurs when someone makes a quick negative evaluation of a person because of a single characteristic
What is horn effect?
According to Lewin’s model of change, overcoming resistance to change happens in this phase
What is unfreezing?
An effort to make a job more interesting by adding more duties to it
What is job enlargement?
A company based program for providing counseling and related help to employees whose personal problems are affecting their performance
What is an Employee Assistance Program (EAP)
This is the last step in the process of conducting a performance appraisal interview
What is “close on a positive note?”
Plans designed to increase opportunities for groups that traditionally have been discriminated against
What is affirmative action?
This power stems from a persons relationship to someone powerful
What is connection power?