Things leaders need to do
What are the four ratings a team member can receive?
- Needs Improvement
- Achieves Expectations
- Exceeds expectations
- Rockstar
True or False: A team member is scared to walk to the parking lot alone at night so they can get a security escort
True
Request a security escort:
Cleveland: Phone: 216-466-8888 Text: 762-522 (ROCKCC)
Detroit and all other locations: Phone: 313-373-3333 Text: 762-522 (ROCKCC)
Phoenix: Call or Text: 602-495-1500
For life-threatening emergencies: Call 911
Where can you find almost all resources you are looking for?
Rockworld/
Where can you submit recognition or positive feedback?
Amaze
What opportunities are available for team members to connect and feel a sense of community within the company?
TMRN – Team member Resource Network
Leaders must approve timecards by what day of the week?
Monday
True or False: if a spouse, domestic partner, child or parent passes, you are allocated up to 20 days of bereavement.
True
If a team member mentions they have a medical condition, who should you have them contact for support and next steps?
Team Relations Specialist – anything medical or religious should come to team relations
Where can you find all your team relations specialist information?
True or False: We have a program that allows dogs to come to work
True - Paws at work
True or False: Workday feedback is for performance concerns, coaching's, and opportunities only
False.
We should absolutely include positivity and happiness in Workday too. These elements foster trust, boost morale, and create a more engaging environment. Don’t underestimate the power of a kind word or an encouraging tone—it makes a difference
If a team member is needing a therapist, where can we suggest they go?
Spring Health - Access to 6 company-sponsored therapy sessions and 4 company-sponsored coaching sessions in 2026
Your team member mentions they need some family support resources - can you name two of the resources you can provide?
1. Adoption and Foster Care Assistance
2. Infertility
3. Childcare
4. Inflection
5. Retirement planning
6. Senior Care
7. Support groups
Unfortunately, a team shares one of their parents passed away, what next steps should you as a leader do?
Loop in your TRS to submit a request to send Flowers. Try to get information on who passed, if/where the funeral is, and when.
Besides mental health, what can Spring Health be used for?
Legal, Financial, Well-being, work-life, etc.
Where should I document my 1:1s with team members and how often?
Workday and at minimum Monthly
As a team member, if I’m experiencing a conflict with my leader but feel uncomfortable approaching senior leadership, who else can I turn to for support?
Team Relations Specialist.
True or False: We provide Gym subsides?
True – Blue 365 Gym discounts through our benefits as well as many others on Perkspot/
True or false: we should document all accommodations in workday?
False - no medical or religious accommodation should be in workday
A Team member wants to go back to school, where can they look into information about company assistance programs?
Rock Academy
True or False: As a leader, if I am uncertain about something I should just make up the answer
False.
If you don’t know the answer, it’s absolutely okay to say so. You can always follow up later. When in doubt, reach out to others for clarity—never guess or make up a response. Accuracy and integrity matter.
If a team member is on a verbal warning and they do not meet expectations again, the next step would be what?
It depends.
Since we don’t have a formal disciplinary track, a verbal warning doesn’t automatically lead to an Opportunity Letter. Each situation should be evaluated individually based on context, behavior, and situation.
Your team member shares they are not eligible for FMLA, but they need someone to care for an elderly family member. What is the program called we partner with if you need someone to care for an elderly family member?
Senior Care Authority
Rockworld Evergreen Resources - Senior Care Authority
Your team member shares they just suffered a miscarriage; can you offer then bereavement days?
Yes - please reach out to your Team Relations Specialist to ensure they can also offer support to the team member
I really want to go to a Detroit Lions game, but tickets are soooo expensive, where might I be able to get some?
Rock Tickets