Tech Support
What is the panel communication type for system 650619?
Landline
Invoices go out on what day in December for billing group 4?
December 14
Only the account holder may request this document, and only if the account is not past due.
Certificate of monitoring
How do we upload documents to Salesforce?
Open the case, related, attachments, upload
For panic alarms, who do we call first before dispatching?
Nobody, we will dispatch first for panics.
How long might a member still see a low panel battery after replacing it?
24-48 hours
Is AR 1713696 receiving the AAA discount?
YES.
What needs to be completed before the member can pay off their equipment in full?
Addendum signed and returned, equipment payoff invoice generated.
How do we update a members email in SalesForce?
We update it in Sedona, it will synch within 24 hours
Where can we add/update permit number for a member?
In stages under the account tab
What battery type does a glass break sensor for a Simon take?
(1) CR123A
AR 90189 - how was the invoice from 10/1/2019 paid?
Member paid $77.85 - we credited $30.
BOE - amount owed on equipment
Payoff - intent to pay off equipment
In stages, where can we see when the verbal passcode was changed?
"changes" tab
What are the dispatch results from the last alarm for system 679779?
Full clear - no dispatch
How do we stop a sensor from auto bypassing if the system is armed while the sensor is open?
AirFX, arming settings, enable/disable auto bypass.
Autopay might skip after a rate increase for what reason?
Auto pay will look for an invoice matching the current RMR.
An obituary may be accepted for cancelling an account for a deceased account holder.
True or False
True
What can we do for a radio not responding before transferring to tech support for a Qolsys.
Have the member do a panel reboot from the panel.
What is the permit renewal frequency for fire for system W966794?
Yearly.
For system 3A012688 - what panel type do they have and are the sensors from the same panel type?
Panel type - IQ2
Sensors are from a 2GIG
If a member wants to make over payments on their equipment to pay it off in 24 months, what should we advise them?
We cannot take overpayments.
The equipment may be paid off in full at any time.
Any over payment will just sit as a credit on the account.
What 2 forms of POA (power of attorney) can we accept?
Durable and Financial
Without using stages or ADC, what system type is system # DLR53058.
2GIG
How are panics handled differently between resi and commercial?
resi - we will cancel dispatch if we receive a cancel.
commercial - we will not cancel dispatch even with a cancel from the member.