IT Services and Support
The primary method for submitting an IT support request?
What is the IT Help Desk either with itworkorder email or calling 919.718.4680
What should employees do if they receive a suspicious email?
Report it using the Phish Alert button
In this Learning Lee Class, how many failed phishing tests are there in total?
30
Which is best, Android or iPhone?
Some say Android, that's okay everyone is entitled to wrong opinions
What must employees do before installing any software?
Seek approval through an IT workorder
What is the typical response time for IT tickets?
Usually all tickets are responded to within the first 4 hours of submission. We have several classes of tickets. IMACs are install/move/add/change (something you didn't have yesterday but want or need today) these have a 2 week lead time. Other class of tickets are break/fix (something you had yesterday that is missing or not working today). These are further classified into urgent, high, medium, and low priorities.
How many Duo authentications happen in a 1 year period?
Roughly 430,000
Number of puzzles completed in the IT Office?
46+
What is the name of the county’s secure internal wireless network?
LCGov
Does anyone know what LCEmployee is used for?
What is the county’s password change requirement?
We don't require it to be changed because it is 16 characters long and has other complex requirements.
What is the recommended first step employees should take before calling IT about an issue?
Restart it!
What software is used for employees to complete yearly online cybersecurity modules?
KnowBe4
How many work orders on average does the IT department close each year?
5200
How many IT employees does it take to replace a light bulb?
3
1 to screw in the lightbulb, 1 to hold the ladder, and 1 to Google how to do it.
What do you call a cow with no legs?
Bonus: What do you call a cow with 2 legs?
How many employees does the Lee County IT Department support?
With full and part timers, around 750.
What is the average cost of a Cybersecurity event such as ransomware for County Government ?
At least 1.5 million $$$
How many servers does the County currently have in production to support all systems?
Technically 8 hosts but we have 49 virtual servers.
What device should never be connected to any county networked computer?
How many employees are in the IT Department?
9 including DSS employee David Underwood
How many times has the IT Dept. won the LCG Halloween costume contest?
4 and soon to be 5.
The biggest threat to the security of the County's IT network?
PEBKAC
Problem exists between keyboard and chair
How many locations/sites does Lee County IT support?
40+ -Animal Shelter, Raleigh-Exec Jet Port, San Lee Park, Lee County Athletic Park, P&R, Gymnastics, Cooperative Extension, Douglas Dr, Summit Dr, OT Sloan, Gov Center, Gov Center Annex, Mental Health building, Buggy Factory, Main Library, Broadway Library, Old Library, Broadway PD, Bob Hales Center, Sheriff's Office (Clerk of Courts, Jail, Emergency Operation Center and 911 call center), District Attorney's Office, Register of Deeds, Sanford Welcome Center, City Hall, General Services, Landfill, Board of Elections, Lett Family Park, Coke Plant, Convenience Centers(6), Lee Co. Schools for SROs
How many computers and phones does the IT dept. support?
around 700 computers and 600 phones
How much did the chimney cost?
Not a penny, it's on the house