Property Tours
To be collected before beginning a tour.
What is a valid government issued ID?
What is "Primary" bedroom?
Engagement score to be reached throughout the day.
Three phases you can use to acknowledge an objection.
What is:
I hear you
I get it
I'm with you
The amount of time it takes to make a first impression.
What is 7 seconds?
A way to ensure your safety and maintain an exit during a apartment tour.
What is propping the front door?
Response when prospects ask "What is crime like in this neighborhood."
What is "You can find this information with the local police department."?
The time is takes for a prospect to become stale after no communication from them.
What is 14 days?
A response to a persistent compliant.
What is your solution or thoughts on this?
Step you should do when providing pricing over the phone or email to prospect.
What is create a quote?
Maximum number of apartments to show per tour.
What is three apartments?
When discussing neighborhoods, what topic should you avoid discussing?
What is "Safety" and "Demographics"?
Three actions that can remove a lead from your To-Do List.
What is:
Contact them
Set future follow up
Mark them as lost
A response to a prospect saying "no" to applying today.
What is a good next step then?
Three ways to prepare for a upcoming tour.
What is:
Walk tour path and units
Pull updated pricing
Check availability
Call to confirm prospects wants and needs
Memorize your script
Name four tour safety practices.
What is:
Verify ID
Keep doors open
Stay closest to exits
Bring backup if uncomfortable
Have an emergency plan
Bring your phone
Walk beside, not behind
You guide a tour with children to the bottom floor unit, even when you have units also on the top floor.
What is "steering"?
The amount of follow ups that should occur, post visit.
What is 3 follow ups?
A closing technique that uses words like "your" or "you".
What is the Assumptive Close?
Optimal time to send first post visit follow up.
What is within 24 hours?
Indicators of a prospects intent to lease.
What are buying signs?
Four Fair Housing principles highlighted for tours.
What is:
Neutral language
Equal access to information
Accommodation of disabilities
Consistency
The optimal way to ensure you are connecting with a lead.
The key to a successful close.
Five major stages of the perfect leasing process.
What is:
First Impression
Discovery
Tailored Tour
Overcoming Objections
Close and Follow Up