Greet and Deliver
Greet time for a table
15-45 seconds
GROW stands for
Guest right of way
Check back
2 minutes/2 bites
3 tequilas in the Legend
Patron Silver, Patron Anejo, Patron Reposado
Loaded Baker
`Whipped butter, Sour Cream, Shredded Cheddar, and Bacon Bits.
Define Flagging
Placing a beverage napkin in front of a guest to signify they have been greeted
A pocket check is
An order that has been taken but forgotten to be placed
Auto refill drinks before the food
When the glass is half full
Kicker options
Patron and 1800....... Island
Sweet Load
Honey Caramel Sauce and Toasted Marshmallow
Proper delivery time of drinks
2-3 minutes
Full hands in, Full hands out means
Dishes brought back, Food/drinks ran
A table that's not mine needs something, I...
Get it for them
Important Marg questions
size, flavor, frozen or rocks, salt or sugar, KICKER
Flavor Tea and lemonade 1 pump kids, 2 pump adults
Raspberry, Strawberry, Blue Crush, Peach
Appetizers are delivered within
6-8 minutes
Importance of pre-bussing
Faster table turns, gives guests more room, limits the number of trips an SA makes to the kitchen.
Using a tray
With 3 or more items
Popular Margarita Flavors
Jamaican Cowboy, Sangria, Hurricane, Legend, Mango
Smother Options
Mushrooms, Onions, Shrimp, Jack cheese. Brown/cream gravy
Deliver salads within
5 minutes
The Roadhouse Story
Fresh baked bread, Hand cut steaks, Fall off the bone ribs, Made from scratch sides, Ice cold beer, and Legendary Margaritas.
When delivering food, always
Deliver with pivot points and identify the item to the guests
Island Kicker Ingredients
Parrot Bay Coconut Rum and DeKuyper Peachtree Schnapps
Bar upsells
Top shelf liquor, Kicker, Duke, Texas size pour