Leadership Styles
This leadership style involves one supervisor making all decisions without asking the team for input.
What is Autocratic Leadership?
What is the formal line of authority in an organization that dictates who you report to?
What is the Chain of Command?
The primary goal of conducting an operational audit before event day is to verify systems and catch...
What are bottlenecks, missing items, or incomplete tasks?
When a guest, visitor, or customer approaches you with a complaint or question, what is the very first professional step you should take?
What is listen attentively and acknowledge the issue calmly?
What does the letter "G" stand for in the GNAP professional greeting framework?
What is Greeting?
A leader who asks for team feedback and votes before making a final decision is using this style.
What is Democratic Leadership?
What should you do before escalating a non-emergency problem to your direct supervisor?
Attempt to resolve it at your own level using available resources.
True or False: Discovering an uncompleted task or error during a pre-event audit means your team failed.
What is False (it represents professional accountability and risk management before live execution)?
If a safety hazard (like a liquid spill on the floor or broken glass) occurs, what is your immediate priority before walking away to get help?
What is securing/warning people away from the area so no one gets hurt?
What does the letter "A" stand for in the GNAP framework when introducing yourself as a student?
What is Association (Grade level / Program / iJAG)?
A leader who steps back and lets experienced team members manage their own work with minimal check-ins is using this style.
What is Laissez-Faire Leadership?
What two things should you bring to your supervisor when escalating a workplace issue?
Clear facts/data and a proposed solution
Why must written drafts of phone calls and emails be stored directly behind your team’s contact log in your physical binder?
What is to keep a clear physical record of the exact wording used in all event communications?
If a retail employee notices a register is out of receipt paper, what is a professional, proactive way to handle it using the 2-part formula?
What is stating the factual problem and proposing an immediate solution (e.g., "Register 2 is out of paper, I can grab a box from storage if you sign off")?
What does the letter "P" stand for in the GNAP framework when speaking with a guest, employer, or community member?
What is Purpose (Career goal, interest, or why you are there)?
Effective managers change their management approach based on the specific task and skill level of the employee. This concept is known as...
What is Situational Leadership?
What is Part 1 of the two-part escalation formula when an issue occurs?
What is a factual description of the problem (stated clearly without personal blame)?
Name two event bottlenecks our class has actually encountered during our project preparation.
What are waiting on an email reply and student absences?
(Naming specific emails we were waiting on is correct too!)
Why should an entry-level worker avoid complaining about a shift or task in front of customers or coworkers?
What is it creates a negative workplace environment and complaining gets you ignored while bringing solutions gets you promoted?
Name three key non-verbal cues essential for making a positive first impression during a professional introduction.
What are a firm handshake or nod, clear eye contact, upright posture, or a welcoming smile?
Explain the exact scenario during an event setup when an autocratic leadership style is necessary instead of a democratic style.
What is during an emergency, safety risk, or severe time crunch where immediate orders are required?
What is Part 2 of the two-part escalation formula when bringing an issue to your supervisor?
What is a practical proposed solution (a logical, immediate action step)?
Why must each individual student physically go through their own audit checklist rather than assuming their tasks are done?
What is to ensure personal accountability and catch missed details before event day?
You start your work shift and find a supply room locked, so your team cannot get the materials needed to complete your work. How do you handle this using the 2-part escalation formula?
What is stating the factual problem to your supervisor and proposing a practical solution (e.g., "The supply room is locked so we can't get materials; let's ask someone with a key to unlock it right away")?
Give a complete 1-sentence GNAP statement for introducing yourself to a guest or community leader.
What is "Good morning [Name], my name is [Name], a senior/junior interested in [Field/Career Interest]"?