General
What is the definition of a Manager?
A person who supports, activates and is responsible for others in a business environment
What is the method of scientific management and who proposed it?
Frederick Taylor and answers may vary.
Ex it is very divided. Each worker is responsible for their own job and there is no cross training.
Name the three types of environments in which decisions are made?
Risky, Certain and Uncertain
For Maslow, what type of needs refer to the needs for security, protection, and stability in the events of daily life
Safety Needs
What are the 4 functions of the management process
Controlling, Organizing, planning, leading
Describe the difference between legal and ethical
ex. legal is based on laws created by governments whereas ethics follows moral values set by the individual.
"Do as the Romans do" is a way to describe this concept regarding cultural considerations for Ethics.
Cultural Relativism
Describe Self Fulfilling Prophecy
When someone is told they are capable or not and they live up to that expectation.
Describe the difference between an uncertain environment and a risky environment
Answers may vary:
For example, an uncertain environment you don't know all of the outcomes, but a risky environment you know the outcomes but they are based on percentages.
Name the three theories that make up Behavioural Management Theory.
Maslow (Needs), McGregor (X,Y), Follet (Organizations as Communities)
Name the three Classical Management Theories and theorist.
Weber (Bureaucratic), Taylor (Scientific), Fayol (Administrative)
How many steps are there in the decision making process? What are they?
Identify the problem, determine solutions, review the ethics on the preferred solution, implement decision, evaluate results, repeat as necessary