Service Requests
This SR is submitted to request a copy of the contract.
What is a General Service Request?
Which SUV won widespread recognition after becoming one of the most awarded SUVs in America?
What is the Kia Telluride?
Finish the slogan: "Maybe she's born with it..."
What is Maybe it's Maybelline?
Doing this within the call, will award you 10 extra bonus points?
What is guide customers to OEM websites for self-service options?
This step is now required on all customer interactions, both incoming and outgoing calls, as we prepare for the dialer?
What is a Follow-Up Date?
This SR allows the customer to add additional month(s) to their contract, if eligible.
What animal appears in Kia's famous grille name?
What is a Tiger?
What company used the slogan: "Can You Hear Me Now?"
Who is Verizon?
Before having a discussion with a new party who comes on the line, what must be done?
What is provide the Call Monitoring Disclosure?
The number of months a term extension can be processed if there is no prior conversation documented in the account.
What is 2 months?
This SR allows HCA to improve the customer experience by identifying processes that may have a negative impact.
What is a Customer Complaint?
What vehicle replaced the Hyundai Azera in the U.S. market?
What is Genesis G80?
What soft drink's commercials featured the phrase "Obey Your Thirst"?
What is Sprite?
These 4 states require the following bill of sale disclosure, "A bill of sale will be sent to you upon payoff and must be returned to us before the title is released."
What are Connecticut, Kentucky, Massachusetts and Virginia?
What is our current personal time goal, per day?
What is 8 minutes?
This SR is submitted when a customer says they have already returned their vehicle to a dealership.
What is a Vehicle Grounding SR?
What brand slogan is associated with Kia?
What is Movement that Inspires?
What restaurant chain used the slogan: "When You're Here, You're Family"?
What is Olive Garden?
This required QM step must be completed before discussing account-specific lease details with a customer.
What is Identity Verification?
What is the Kia/Hyundia EV Dealer Complaint Tracker?
This SR is submitted when assisting a caller who is requesting a buyout quote.
What is a Lease Buyout SR?
What sports sedan competed against vehicles like the BMW 3 Series?
What is the Kia Stinger?
What retailer's holiday commercials often featured a giant red gift bow on a new car?
What is Lexus?
Providing the incorrect Lease Maturity Date will result in a deduction worth how many points?
What is -15 points?
What are our Core Values?
What is Excellence, Teamwork & Integrity?