Misc.
Coverage
Effective Dates
Usage
NJ Photo Inspections
100
What is the name of the Jetson's Dog?
Astro
100
1. Using the screenshot below, ph calls in to add a 2015 Ford Escape to the policy. What type of conversation is the agent required to have?
Answer: Agent would be required to advise/include ERS/RR/MBI. Conversation example: “I gave you our full coverage package which includes MBI for 7 years, 100,000 miles with a $250 deductible on your 15 Ford, ERS for towing & lockouts, RR for a covered claim, and 500$ deductibles on both of the vehicles.”
100
What are the two criteria that needs to be met in NY in order for a NBUS policy to be made effective same day?
(1) The vehicle was purchased from a dealer new or used and (2) Registering same day
100
When deleting a driver and their vehicle off a policy what is the required usage conversation?
Ask if there will be any changes to how the vehicle is being used such as days or miles to work or school.
100
If coverage has been stripped is a photo inspection required before adding comprehensive and collision back onto a policy?
Yes, no matter what the tenure is of the PH, a photo inspection will always be required once coverage has been stripped.
200
Name the movie star marooned on Gilligan's Island
Ginger
200
Ph calls in and asks what their Comp/Coll deductibles are. Reviewing the below screenshot, is there another component required on this call? If so what is it?
Agent would be required to advise/ask RR. Conversation example: “I see you are not currently taking advantage of our RR for a covered claim. It would only be an additional $___ over the 6 months to include this coverage on both vehicles, would you like me to go ahead and add that to your policy?”
200
A VA PH wants to remove a vehicle they sold last week from their policy. Can you backdate the removal of the vehicle?
*Yes, Only if they turned their plates in. If not you would have to find out when they can return their plates and future date the transaction
200
You are change/replacing a vehicle. According to the screen shot how would you address usage?
Verify who is driving the vehicle Verify how the vehicle is being used Present PAM *If there was more than 1 vehicle on the policy you must ask if "there will be any other changes to the remaining vehicles on the policy.
200
When moving a PH into NJ is a photo inspection required if the PH did not need one in the prior state? What do you update the inspection tab to?
(1) No an inspection will not be required. (2) Update the inspection status to "not required" and the reason to "not applicable" *never select waived
300
Name Barney Rubble's son
Bam Bam
300
PH deletes a vehicle and these are the remaining two vehicles. What is required to review on this phone call?
Answer: Agent would be required to advise/ask ERS & RR. Conversation example: “I see you are not currently taking advantage of our ERS for towing & lockouts and our RR for a covered claim. It would only be an additional $___ over the 6 months to include this on your 14 Toyota, would you like me to go ahead and add those coverages to your policy?”
300
A NY PH had a total loss on 9/25 and is requesting the vehicle be backdated. The plates have yet to be turned in. What day would we remove the vehicle effective for?
Day after plates are returned.
300
You are adding a vehicle to MSPH's policy. How do you address usage according to the screenshot?
Ask for DVA and usage on the new vehicle. Present PAM If there is no commute conflict you ask if the usage on the other vehicles have changed.
300
When you add or change/replace a vehicle in NJ if you can say "yes" to any one of these 3 questions a photo inspection will not be required. What are the three questions?
(1) Is tenure greater than 6 months? (2) Was it purchased from a dealer? (3) Did they have "current insurance" when they came to us at NBUS?
400
What was the name of the young man that fell in the Chocolate river in Willie Wonka?
Augustus Gloop
400
According to the audio clip was the coverage conversation handled correctly?
N/a
400
Which state listed below does not offer same day coverage when adding a vehicle? AR, CO, CT, DC, DE, IN, GA
IN
400
MRSPH is calling to add her 16 year old daughter to her policy. How would you address usage according to the screen shot?
Ask which vehicle to new driver will use. Verify the listed usage and present PAM *For the remaining vehicles ask if there will be any changes.
400
According to the screen shots did these PH's have current insurance upon NBUS?
(1) Yes "Current Insurance in Force" (2) No "None, I did not own a vehicle"
500
What is the name of Ron Weasley's pet rat?
Scabbers
500
Double Jeopardy: Matching Quiz First team done or most correct within 2 minutes gets the double points.
First done gets points
500
A NJ PH had a two car policy. He was involved in a total loss on 10/5 with his 2015 RAV- 4 and had a rental car until 10/10. He is requesting the vehicle be taken off. According to the screen shot what day would we remove the vehicle for?
The day after the rental was returned which would be on 10/11
500
MRPH calls to remove the 2013 Toyota Corolla off of his policy. How would you address usage according to the OASIS screen shot?
Ask if the RAV-4 will now be used ask the commuting vehicle. If Yes- Update and address PAM estimate If No- Ask if usage has changed *Address DVA
500
According to the OASIS screen shot what order must the window be updated in, in order to avoid a WIP generating to UW?
(1) Update the "Condition of Vehicle" to "No Damage" (2) Update "Inspection Status Reason" to "Not Applicable" (3) Finally update the "Inspection Status" to "Not Required"
M
e
n
u