Let's get ready!!!!!

Stop Nickel & Diming Me

100

What is the cash drawer limit for non-TCR branches, including the coin?

BONUS- What is the limit for TCR Branches?

•Teller: $14K- $4K top $10K bottom $500 coin

•Vault teller: $19K- $4K top $15K bottom $1K coin

•Teller: $2000 in cash & $500 in coin

•Vault teller: $2000 in cash & $1000 in coin

200

Where would you find the current Marketing Checklist and Merchandising Map?  How often does this need to be checked?

•Edison

Branch Audit on KN

•Once per month- This is a BPAC monthly task.

300

Money in the vault must have a new strap after ----days?

30 days

400

If fraud is suspected, contact your
____& ____.

•Supervisor/Manager

•Consumer Fraud Escalation

500

 When presented with a Subject to Count transaction, should you collect / complete conductor information on the Customer Drop Off/Pick Up Receipt (BR-930):

• No 
• If you can determine visually that the deposit amount is less than $3,000 (you can see the deposit slip) OR the customer/runner can confirm it is less than $3,000
  OR
• If you can reasonably determine that the deposit does not contain $3,000 or more in cash (e.g. the envelope appears to contain checks only/few bills, etc.)

Hot Potatoe

100

What are the required steps for a sporadic audit?

TCR Branches: When performing a sporadic cash count, TCR Cash Settlement must be completed

•Hand count top drawer, bait, mutilated and Canadian

•Machine count all strapped bills

•Count bills in the extortion, bait, or dye pack;

•For a sporadic count, have the employee being counted change the strap, stamp, and initial

•Record Canadian/Foreign Currency at face value and perform fine count.

•Record all currency counted by denomination on the mTell Cash Balancing Screen.

•Complete teller locker inspection for additional coin/currency

•Print mTell Strike Sheet and sign the strike sheet

•Close the BTM batch, even if there are no items listed

•Review the EJ to confirm cash balancing was complete and BTM batch has been closed

•Examine the EJ (electronic journal) for excessive reversals/corrections

•Complete a random sample of the EJ to validate consistent use of the Cash Counter (entry by denomination)

•Review Cash Transfer report

•Retain mTell strike sheet according to current retention schedule

• 

BONUS- What denomination of bill can be “Fanned” during a sporadic audit?

•$1 dollar bills only

•All other denominations need to be machine or fine counted

200

In the Lobby, we are required to post a set documents called ____ ___ ___ ____?

Rules on the Wall 

•Availability Disclosure for Consumer Deposits

•Equal Housing Lender

•Community Reinvestment Act

• Home Mortgage Disclosure Act

300

What is status code 55 and how does this impact the customer?

Status Code 55 - New Customer

Account status code “55” will be assigned to new deposit accounts for new customers. Accounts with this code are subject to a stricter availability schedule than other deposit accounts per Regulation CC guidelines. The new account status code remains on the account for 30 days. Branches must inform the customer of the extended availability policy prior to accepting the opening deposit.

 

400

What is the dollar threshold for an MIL?

$3000-$10,000 inclusive

500

What is the ambush code?

2222

Post It

100

Where can you go to find the memos and state disclosures that need to be posted on the back-room bulletin board?

RRC > Operations and Risk Management > State and Federal Disclosures

200

What qualifies as a complaint?
And where will the complaint be filed?

•An oral or written expression of dissatisfaction submitted to M&T Bank, Wilmington Trust or it’s third-party service providers, whether or not  justified

•In Resolve

300

What is the federal dollar threshold
for a CTR?

BONUS- What is M&T’s threshold for collecting conductor information?

$10,000 & One Cent

•$3000 dollars or more

400

What two forms need to be completed when a customer’s driver’s license is found in the branch?

BONUS- How long can we retain items found and where should they be stored?

•BR-931 Customer Retained Item Log

•BR-930 Customer Drop-off/Pick-up Receipt (If item is released)

•30 days- stored in the vault in a joint access locker

500

What is the process for complete a consumer foreign wire in US funds?

•Identify the customer and confirm they have authority to transact on the account.

•Confirm funds are available and collected.

•Review account for any restraints

•Discuss red flag questions

•Enter the wire into PACE

•Print the Request for Funds transfer Payment Order (PA-018) and the In-Person Funds Transfer Agreement (PA-018A) collect customer signatures

•Give customer required documentation

•Call wire into payment services (if over $250K a second authorized person is required, and a call back will be completed)

•Payment services will send you the Combined Disclosure/Receipt Disclosure.

•The customer must be present for the entire process to sign page 2 of the PA-018 after disclosure is sent from payment services.

Work out

100

The In Branch Marketing Checklist must be signed by ___ people and placed in the ____ _____.

•Two people

•Audit book

•FYI: It is also a line item on the Branch Periodic Audit Checklist

200

Walk me through the procedures for BR-910

The M&T Business partner MUST complete the Request for Official Check Form (BR-910) and either hand deliver, fax to the branch or send via email.

•Ensure the form is completed in full (Branch completes Doc #, Julian Date, Originating CC #, Sequence #)

•A call back must be made to the individual authorizing the request (or the preparer if the authorized signer is at the branch with the request)

•Validate the information in the "Check and Processing information" section and note the callback information in the box on the lower right hand corner of the form.

•Official checks issued for internal reasons, record M&T Bank in the customer name field and the reason for the check in the account number field on the mTell Negotiable Check Control Sheet, TA-021

•Example: Thomas Smith for M&T Bank or Special Assets for M&T Bank.

Note: A BR-910 that is signed electronically by a business partner can be accepted and processed following current procedures.

300

When alarm monitoring calls the branch, what do you respond to the agent to indicate everything is fine in the branch?

BONUS- What should you say if everything is not fine?

Code, and then any two numbers, i.e., code 99

•Branch hours, Branch Address, etc.

400

What is the last step that must be performed prior to locking the doors at the end of the business day?

•Check all areas of the branch for remaining customers (Interior Inspection).

•For example, all offices, safe deposit, etc.

500

Walk me through the process of initiating a foreign wire transfer in foreign funds

1. Print the Request for Foreign Currency Funds Transfer (BR-042). This includes the In-Person Funds Transfer Agreement (BR-042A).
2. Complete each section as required for Remittance Transfers (consumer) or Other Funds Transfers (business).
3. The FX Symbol is on the last page of the BR-042A.
   Note: Payment Services will provide the M&T Exchange Rate and Value Date for Other Funds Transfers (business foreign wires).
4. Have the customer print their name and sign the BR-042 under Customer Signature. Do not accept a facsimile (stamp) signature.
5. The BR-042 includes a Bank Use Only section with Red Flag questions and a Wire Transfer Checklist. Check each box as you complete the steps while the customer is present.
6. The Branch Initiator must review the completed wire transfer request and the disclaimer agreement located in the Customer Signature section with the customer.
7. In the Verification section on page four of the BR-042, the branch representative processing the wire request must print their name, their title, and sign under First Branch Representative (Initiator/Bank Authorized #1).
   • For wire transfers greater than $250,000, in the Verification section on page four of the BR-042, another Branch Representative (Authorized # 2) must review, authorize, and attest to the validity of the entire transaction while the customer is present. Print name, title, and sign under the Second Branch Representative (Authorized # 2):
     • Identify the authority of the customer requesting the transfer by verifying in HOGAN that the individual is an authorized signer.
     • Verify ownership of the account from which the funds are to be drawn.
     • Review customer identification while the customer is still present.
     • Compare the signature on the wire request form to a CTA image if the customer is unknown or there are any Red Flags that become apparent during authorization.

Roar

100

 What denomination of bill can be “Fanned” during a sporadic audit?

What denomination of bill can be “Fanned” during a sporadic audit?

•$1 dollar bills only

•All other denominations need to be machine or fine counted

200

What are the 3 type of conductors?

On own behalf

Third party

Courier

300

Where should the Medallion Stamp be kept during the working day?

BONUS- What is the medallion stamp limit?

It must be kept in joint access locker in the vault (unless it is being used.)

BONUS- What is the medallion stamp limit?

•10 Million

400

At what amount do you need a second authorized branch person to review a wire transfer?

BONUS- Who needs to approve wires over $2 million?

•$250K

•COR MM

DOUBLE BONUS-

•Who is your COR MM?

500

What is the BR-910?

Who would you call to complete the Call Back?

Official Check Request Form

•The individual authorizing the request (or the preparer if the authorizer is at the branch with the request)