BACK-TO-BASICS
These are fluid and not set in stone. They vary based on the flow of customers and may be cut short.
What are 15 minute breaks?
140
What is a butter croissant?
The first thing you do when a customer comes to your line.
What is you greet them?
The two types of stock rotation.
What is Permanent and Scheduled?
EPJ
What is an electric pallet jack?
2 +1 cash register golden rule.
What is in 2 in line, 1 walking up to line before calling backup?
102
What is French Baguette?
The action you take when a customer asks where an item is.
What is escort the customer to the item.
2 of the Permanent Rotation item categories.
What are Produce; Fresh Bread; Fresh Meat, Fish, & Poultry; Chiller items?
MDE
What is Mobile Data Entry?
The term for pulling boxes to the edge of the shelf, as well as all of the bulk pallets.
What is Lidl lining?
Avocado
What is 4770?
The first area a customer notices.
What is the parking lot?
Information on the Rotation label.
What is the current week of the Rotation Week?
ESS
What is Employee Self Services?
The 4 pillars +1.
What are Cleanliness, Freshness, Availability, Friendliness + Cost Awareness
4761
What is Chayote Squash?
What should you be doing while your ringing up their groceries?
What is engaging/talking/making conversation?
The place you find the Rotation Schedule.
What is the Cleaning Schedule?
BBD
What is Best Buy Date?
The question you ask every customer when they are in your line at the register.
Do you need bags?
Do you have the Lidl app?
4627
What is Kale?
When a customer is telling you his/her frustrations about a product or service, the action you do before solving the problem.
What is empathize?
This is cleaned on a monthly basis.
What is the bag area of the cash register?
What is the cart corral?
PAM
What is Promotional Activity Memo?