Time of Service Collections
Deposit of $25
What is the minimum deposit requirement for all self-pay, Shelby County resident patients?
The system where facility charges are entered.
What is Optum Lynx?
The process of verifying, updating and becoming familiar with a patients records
What is Chart Prepping?
We document it at each patient encounter on a scale of 1-10
What is Pain Assessment?
A provider places an order for a patient to see a specialist
What is a specialist referral?
Cash, Check, or Credit Card
What are acceptable payment methods?
The number used to locate the patient encounter in Optum Lynx
What is the encounter ID
An important action required to confirm a patients appointment before their visit
What is calling to confirm or reschedule/leaving a message for the patient
This is required to keep our patient safe during a medical procedure
What is Timeout or Universal Protocol?
One year to the last day of the office visit
When does a referral order expire?
The system that supports such functions as insurance coverage discovery and co-pay amount.
What is Experian NextBar?
Another phrase for "Chief Complaint". (used when documenting reason for patient visit and can be more than 1)
What is Main Problem?
Application is used to update patient records from other facilities
What is Commonwell?
Early Periodic, Screening, Diagnosis and Treatment is commonly known as
What is Well Child exam or EPSDT?
Not Started Status
What is the status clinic staff needs to work to initiate the referral process?
Deposit of $45
What is the minimum deposit requirement for all self-pay, non-Shelby County resident patients?
LVL2, LVL3, or LVL4
What visit Levels?
An important part of pre-visit planning that involves medication
What is Medication Reconciliation?
This screening is a regulatory requirement. It’s is 2 questions and then 9 questions
What is the Depression Screening/PHQ 2 or PHQ9?
A practice schedules a referral appointment
What is decentralized referral scheduling?
Patients who are not required to pay the co-pay amount indicated on their insurance card
Who are Regional One Health employees who carry the hospital insurance?
The category heading that refers to if a visit is relating to a routine, referral/ transfer ED/OP, admit to hospital, or transfer to SNF/other.
What is disposition?
A common lab that you would do if a patient is coming in for a Diabetes, UTI or STI appointment
What is a Urinalysis (UA)
Failure to document patient harm resulted in a finding from Joint Commission
What is Abuse Screening?
The referral team schedules an appointment
What is centralized referral scheduling?