PREMIUMS PAID
WHAT ARE PREMIUM LOADS?
THIS IS THE AMOUNT PAID INTO THE POLICY BY THE CUSTOMER OVER A PERIOD OF TIME.
WHAT IS THE WORK WE WOULD CREATE IF THE CUSTOMER CALLED TO REQUEST A LOAN HISTORY
LOANHIST1
IF A SERVICING AGENT CALLS IN TO STOP AN EFT DRAFT AMOUNT, WE ARE ABLE TO DO SO.
TRUE OR FALSE?
TRUE
WHERE SHOULD WE NAVIGATE TO WHEN TRYING TO ASCERTAIN THE PREMIUM LOAD?
FINANCIAL>BILLING IN CSA
FOR ALL WIRE TRANSFERS, WHAT TWO THINGS MUST BE ON THE WIRE?
NAME AND POLICY NUMBER
Requests for list bill payment research which work would we create in AWD?
LBMAINT
WHICH WORK TYPE SHOULD BE CREATED IN AWD IF THE CUSTOMER REQUESTS THE PREMIUM HISTORY IN WRITING?
PREMHIST1
WHAT WORK ITEM WOULD YOU SEE IN AWD IF A CHECK/PAYMENT WAS NOT ACCEPTED BY LINCOLN?
TREASURY WORK ITEM
The customer calls in for a refund as they made a mistake with sending the payment to the policy . We can create a REFUNDEFT for the customer.
True or False?
FALSE
WHICH TWO SYSTEMS YOU DO NOT HAVE TO CALCULATE THE PREMIUM LOADS FOR?
FUSION VANTAGE AND CONCORD VANTAGE
Policies will now have a 63-day grace period provided to them on correspondence and will remain on the system for a total of 68 days following the unsuccessful month-a-versary cross
WHAT WORK ITEM WOULD BE CREATED IN AWD TO PLACE A POLICY ON NON-BILL?
BILLINFO
WHAT IS THE PREMIUM LOAD CALCULATION FOR POLICIES HOUSED UNDER LIFECOMMS
Total Premiums paid- Partial Surrender-Lapse History=TOTAL PREMIUMS
FOR A STOPDRAFT AFTER YOU A HAVE STOPPED THE BILLING FREQUENCY IN LIFECOMMS, HOW DO WE GO BACK TO NOW DELETE THE POLICY FROM EFT?
To Go back Type "DMSK WATS" over "DENT" and press enter
What is a best practice when the customer calls in and ask for their policy to be placed on NON-BILL?
It is best practice to offer to run an Illustration to show how the change to non-bill will impact the policy.