People
Printing
Management tools
Potpourri
Networking
100
The person you would talk to if someone says they need a file restored
David Brownell
100
You get a call that printing in Learning commons is not working, what do you do?

get more info

100
What you do if a new employee can not connect to a department shared drive
Check to make sure that they are in the right o.u. then talk to David
100
Outlook wont accept credentials
Use byu\netid and the netid's password then click Remember Credentials
100
can not connect to a network service, what do you do?
ping it
200

The person you would talk to if you get a call from cataloging saying that Workflows isn't working

Lee Richards, then Scott or Tyler
200
What would cause printing to be down with error "billing balance fail"
Cougar Cash is broken
200
The place you would go to check to see what computers got a specific script deployment
SCCM  monitoring
200
What you do after a computer replacement and a cataloger notices that his imported macros are missing

What most people call their macros is an xml file (TextStrings.xml) stored in %APPDATA%\OCLC\Connex\Profiles\MyProfile\
if they have imported macros you can find them at C:\Program Files\OCLC\Connexion\Program\Macros\. In OCLC, they show up in the Tools dropdown tab under Macros

200
What DHCP stands for
Dynamic Host Control Protocol
300
Person you would call if a ticket comes in saying that patrons can not reserve a study room
Brent Ellingson
300
What you do if a patron reports that they are being double charged
Update pharos driver and then check to see if double sided printing is default on the patron's computer
300
What you do if Box is trying to update but it will not because it says that it is still open even when it is closed
Close it in the system tray
300

What you do if the Proctor station does not see the lanschool student computers

Check the LanSchool channel
300

while not logged in as you, what 2 things must you do to connect to a network drive

Check Connect using different credentials and uncheck Reconnect at sign-in.

400
The person you would call if the I-pads at the virtual library tour stations are not working
Michael Whitchurch
400
What you do if the omega station is printing for free in the LIIL room
tap the screen to get into settings and then change the release station name
400
Steps to make a Task Sequence USB Drive
??? See ben???
400

computer turns on but finds no bootable hard drive

Try a reboot, then re-seat the NVME drive
400

What is the FQDN for thermite?

 thermite.lib.byu.edu

500
The person you would call if the south entrance TV shows that it needs an update installed
Mike Hill
500
The protocol you must choose when adding a canon 5250 printer through direct IP on a Mac
HP jet direct socket
500
What you do if an employee is concerned that their computer is not backing up all the way because crash plan says that it will only back up to 82%

Go to the crashplan log in appdata and open backup_files.log.0 in notepad. The ones that start with a “W” are the ones that are not backing up. determine if they are important or not

500

The correct host name for Workflows

staff.lib.byu.edu
500

Name the seven layers of the OSI Model in order

    Layer 7: The application layer. 

    Layer 6: The presentation layer.

    Layer 5: The session layer.

    Layer 4: The transport layer.

    Layer 3: The network layer.

    Layer 2: The data-link layer.

    Layer 1: The physical layer.

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