Powering Up: Innovation & Efficiency Accomplishments
This four‑year IT roadmap adopted in May 2025, which has 16 of 21 Year‑1 and Year‑2 initiatives underway, supports the City’s 2030 Vision and 2028 Games readiness
What is TID28?
During a monthly All Hands, Meredith pauses the agenda to explain the “why” behind new intake steps, invites open questions, and commits to timely follow‑ups.
What is Transparency?
BOB
What is the Business Operations Bureau?
This technique is when a cybercriminal uses a fake email that try to steal sensitive log-in information.
What is phishing?
When your laptop won't turn on.
What is Help Desk?
This tool was used by TID to create the HR Recruitment Dashboard, showing time‑to‑hire, step durations, and the status of positions by department.
What is Power BI?
When an email thread gets heated, Rob reframes the discussion using constructive language, assumes good intentions, and treats colleagues how they want to be treated.
What is Respect?
GIS
What is Geographic Information System?
An Alaska Airlines 737‑9 MAX made by this aircraft manufacturer had a door plug blowout in flight.
What is Boeing?
When a resident wants to report issues like graffiti, potholes, fireworks, and scooter parking.
What is Go Long Beach?
TID recently developed a customer website that supports usage viewing, bill payment, payment arrangements, service start/stop, and paperless billing - for this service.
What is Utilities?
While drafting a TI Support email, Meghan applies an equity lens, model inclusive language, ensuring diverse perspectives are welcomed and heard.
What is Inclusivity?
IVR
What is Interactive Voice Response?
Launched in October 2013, this major federal website intended to help Americans shop for and enroll in health insurance famously crashed under load, triggering a high‑profile “tech surge”
What is HealthCare.gov
When a partner City Department has an idea for a project they would like TID to support with.
What is the Project Intake / Demand Form?
TID's conventional radio system modernization project is focused on strengthening signal coverage and improve communication reliability for these City personnel.
Who are first responders?
A vendor system outage hits; Brett's team proactively brings options, iterates quickly, and tests experimental fixes to meet emerging needs at the pace of the community and partners.
What is agility?
WCAG
What is Web Content Accessibility Guidelines?
An 2025 audit found that this major platform often failed to label AI‑generated content, including items produced by their own AI tools.
What is Meta.
When an innovative tech vendor has a project idea to pitch to the City that aligns with the City's strategic priorities.
What is Pitch Long Beach?!
The Departments now live on the Time Entry project to replace paper time sheets with an online solution include Utilities, Energy & Environmental Services, and this Department.
What is Public Works?
After a spike in service requests, Vanessa convenes a quick huddle to ask ‘why’ questions, test small changes, and share growth-oriented best practice knowledge across bureaus.
What is an Exploratory Mindset?
MEHKO
What is Microenterprise Home Kitchen Operation?
This Microsoft portable music player brand meant to rival the iPod was discontinued in 2011.
What is Zune?
When a TID staff member has a fun song idea or a topic they would like to be discussed for a future TID All Hands Meeting.
What is the CIO Feedback Form?