Konek Debit Card Fraud
True or false: Can Konek Debit Card Fraud purchases be tagged as Internet Order fraud in FICO?
False. Konek Debit Card Fraud is considered an Account Take Over (Third Party ID Theft)
True or False: Once the KONEK token has been deleted we must add an A01 MCOM for one year stating "KONEK token deleted - fraud"?
False. It must be a G01
True of False: Is tagging Konek Debit Card Fraud in FICO enough?
False. Konek Debit Card Fraud must also be tagged in the Konek Portal
True or False: To delete KONEK Credit Card tokens we log into Visa Online and choose "Visa Consumer Authentication Service (VCAS)"?
False. Choose the 'Token Life Cycle Management' link
True or false: if a client reports an online KONEK purchase as fraud, do we tag it as Internet Order fraud?
False. All KONEK fraud is considered Electronic Fraud
True or False: Loss Prevention agents can Suspend, Activate or Resume Konek tokens?
False. 'Suspend', 'Activate' or 'Resume' can only be completed by Resource Officers
What steps are required to take if cx is reporting a lost or stolen acs card?
Update card status to L (lost) or S (stolen) through ACS MSTAT screen.
Lodge A01 MCOM indicating the customer had their Access card lost/stolen and to use caution transacting on the profile.
1-yr A01 MCOM:
"CUSTOMER ACS lost/stolen proceed with caution"
Once the KONEK Credit Card token has been deleted we tell the customer they'll be able to use KONEK once they activate their new credit card
False: Advise the customer that they would need to re-register for KONEK and update all existing subscriptions or pending payments.
When following the KONEK (Debit) transaction(s) Confirmed Fraud flow, step B says "Click on the PBBA event to expand the details". What does PBBA mean?
Pay by Bank Account Verification Check (pre-purchase) (Check FICO codes Job Aid)
True or False: The credit card KONEK token for Credit Cards in Visa Online will be:
Token Requestor Name: INTERAC
Token Requestor ID: 40010098695
False:
Token Requestor Name: INTERAC
Token Requestor ID: 40010089695 (pay attention to the last five digits)