Professional Emailing
This tab should summarize the email’s purpose
The Subject line
What is the first section that should be on your resume (just below your name/ contact info)
The Professional Summary
Who are you likely to be working with in your indsutry? (Must list at least 3 correctly)
Patients, Doctors, Nurses, Therapists, fellow employees.
How would you greet a patient arriving for an appointment?
What is Politely welcome them, introduce yourself, and ask how you can assist them.
What is the only fruit that has its seeds on the outside?
Strawberry
The ________is the term you would use when starting your email.
Extra 100 points if you can give an example of
Greeting
Example: Dear Ms. Smith
How many bullet points should you list for each job
100 bonus points if you can explain why?
3-5
Because too many bullet points can be distracting for the employer/ they may not read through all of them if there are too many.
What does HIPAA stand for
100 bonus points for describing why this is important
Health Insurance Portability and Accountability Act
Important: to protect patient privacy and keep health information confidential.
What would you do if a patient became upset about a long wait time?
What is Remain calm, listen empathetically, apologize for the inconvenience, and provide updates when possible.
What animal is known for having the strongest bite force of any living creature?
Orca (killer whale)
19,000 PSI
Give an example of how you would end your email to a professional in your industry:
Correct answers:
"Best Regards"
"Sincerely"
"Thank you"
What verb tense should you use if you list a previous job vs. a current job
Past tense for previous jobs (E.g. Managed a team of 4 cooks)
Present tense for current jobs (E.g. Managing a team of 4 cooks)
What are 3 types of insurance you may see while on the job
- Medicare
- Medicaid
- Private insurance (Blue Cross Blue Shield, Medica, Cigna, Allianz Life, Atena, etc.)
How do you handle a patient who is frustrated and raising their voice?
What is Stay professional, listen actively, avoid arguing, and seek assistance if necessary.
What is the smallest country in the world by land area?
Vatican City!
(0.44 SQUARE KILOMETERS / 0.17 square miles)
What does "Reply All" mean, and why should you use caution when using this email option?
Reply all means your email will be sent to all recipients in an email chain.
You should only use this if you intend for your message to be seen to the entire email chain for your response.
How long should your resume ideally be
1 page.
if 2 pages, should at least fill out halfway down the second page, or be 2 full pages.
Name 3 different settings you could work in for your industry
- Hospitals
- Private Practices
- Nursing Homes
- Outpatient Clinics
- Insurance Companies
- Telehealth Services
What is one way to provide excellent customer service in a medical office?
What is Treat every patient with respect, compassion, and patience.
What country has won the most FIFA World Cup titles?
Brazil
5 total titles!
In what time frame should you respond to a professional email at work?
24-48 hours (1-2 days)
This term describes words that would stand out the employer/ be picked up by an applicant tracking software.
Hint, this is 2 word answer
Buzz Words
When working with medical billing and coding, what information are you likely working with?
(Must list at least 1)
- Insurance claims
- Reimbursements
- Payments
An interviewer asks you to describe a time you helped someone who was stressed or upset.
What method do you use to respond?
What is STAR response.
What is the heaviest naturally occurring element found on Earth by atomic mass?
Uranium