Coach 'Em Up
What is more effective than simply telling an Associate what they are doing wrong?
Show them
Coach them towards the Solution
Name 2 KPI's Posted in Slack Daily.
WP%, Retail, SPT, Rebook
What is the name of the Booking System that we use?
Zenoti
Evet Guest Should Receive 2 of these. One from the GSA and one from the WS.
Compliment
What is the Capitol of Texas?
Austin
Where should corrective coaching typically take place? Publicly or Privately?
Privately
Touch bases should be performed at least...
Weekly
Why do we use Tippy?
What savings percentage is a Buy 9 Get 3 Wax Pass?
25%
Is an Angus Cow primarily raised for Beef or Dairy Production?
Beef
True or False: Good Coaching includes Active Listening.
True
What should a Manager do when an Associate Reaches a Personal Goal?
CELEBRATE THEM!
False. Rebook Visit books what was added on same day
What are we the Experts at?
WAXING!
What does the "W" in EWC Stand for?
Wax
True or False: "Because I said so" is an effective coaching strategy.
False. A good Coach explains the expectations and the "why" behind it.
True or False: The Culture of a Center often starts with the Manager.
True. A Manager sets the tone.
What do you do if a Guest has multiple Profiles?
Merge Them.
We Greet Every Guest with a....
Smile
How many months have 28 days?
All 12 of them
True or False: Every Associate may need to be Coached Differently.
True
What is one way to make Strut Meetings more Engaging?
Games, Recognition, Participation, Activities, etc.
Which one icon can you select in Zenoti to quickly view Wax Pass Opportunities?
Toggle
How many EWC Core Values are there?
4
We care about each other, We do the Right Thing, We Delight our Guests, We have Fun while being Awesome!
What is the only food that can never spoil?
Honey