Program Memories
What was the name of the restaurant we attended for dinner to kick off the program?
What is Colonel Blackinton Inn?
This leadership skill involves assigning responsibility while maintaining accountability.
What is delegation?
Feedback that surprises employees typically indicates a breakdown in this management practice.
What is ongoing communication and continuous feedback?
A team consistently misses deadlines, yet nobody addresses the issue during team meetings. The culture is rewarding this behavior.
What is avoidance?
This communication approach allows employees to both receive information and provide feedback.
What is two-way communication?
What assignment likely generated the most discussions about stretch opportunities, mentors, and career growth?
What is IDPs?
Teams with high levels of this are more likely to collaborate, share ideas, and take risks.
What is trust?
Effective feedback should focus on observable __________.
What is behaviors?
A manager notices that the same few employees consistently contribute during team meetings, while other team members rarely speak. The manager begins sending agendas in advance, asking for written input before meetings, and intentionally inviting perspectives from quieter team members. What inclusive practice is the manager demonstrating?
What is creating multiple ways for employees to contribute?
Which Emotional Intelligence skill helps managers understand another person's emotions?
What is empathy?
During several modules, managers were reminded that the goal is not to solve every problem themselves. Which leadership approach emphasized connecting employees to people, experiences, and opportunities?
What is connector manager?
Research shows that teams perform best when members feel comfortable taking interpersonal risks such as admitting mistakes and asking questions. This concept is known as:
What is psychological safety?
What does SMART goals stand for?
What is Specific, Measurable, Achievable, Relevant, Time-Bound?
A manager rates an employee highly in every category because they excel in one area, despite mixed performance elsewhere.
What is the halo effect?
A manager notices an employee is highly skilled but no longer speaking up in meetings after a proposal was publicly criticized. What needs to be rebuilt first?
What is psychological safety?
In Situational Leadership, what factor determined whether a leader should Direct, Coach, Support, or Delegate?
What is employee development level/readiness?
An employee understands the basics of the task but lacks confidence after several mistakes. Which situational leadership style should a manager use?
What is coaching? (S2)
An employee misses deadlines and blames workload, changing priorities, and other departments every time performance is discussed. What should the manager focus on first?
What is accountability?
An employee receives an outstanding performance review based largely on one major success that occurred shortly before the evaluation period ended.
What is recency bias?
A manager repeatedly settles every disagreement between team members. What long-term risk is being created?
What is dependency?
Looking back at the entire Manager Navigator journey, what single action would have prevented about 50% of the poor manager decisions discussed in class?
What is active listening?
In creation of an IDP, what are the three components of the 70-20-10 development model?
What is experience, exposure and education?
Name 3 out of the 6 elements of team resilience.
What is role modeling, positive relationships, achievement, meaning, engagement, and control?
A manager gives the highest performance ratings to employees whose communication style is most similar to their own. Which bias is most likely occurring?
What is affinity bias?
A manager notices that an employee regularly misses deadlines. The manager does not know whether the cause is lack of skill, lack of clarity, lack of motivation, or lack of accountability. What should the manager do before giving performance feedback?
What is understand the root cause?