Functional V. Dysfunctional
Conflict Styles
The Four Horsemen
Definitions
Random!
100
Conflict that damages relationships.
What is dysfunctional conflict?
100
LOSE-LOSE
What is Avoidance, LOSE-LOSE or WIN-WIN
100
Defensiveness
What is the "horsemen" that refuses to listen to or acknowledge another's concern.
100
Each person gets what he or she wants.
What is collaboration?
100
Expressed Struggle Perceived incompatible goals Perceived scarce resources
What is conflict various parts? Name one.
200
conflict that builds relationships and strengthens.
What is Functional Conflict?
200
Accommodation
What is the conflict style that occurs when we allow others to have their way rather than asserting our own point of view?
200
Criticism
This horsemen attacks on personal character.
200
Character attacks, competence attacks, anything that lashes out to attack the source of displeasure.
What is direct aggression?
200
No, we have to learn how to manage it.
Can we live in a world without conflict? DOUBLE JEOPARDY: How do we deal with conflict?
300
There is one clear winner and one clear loser
What is Polarization
300
When a communicator expresses dissatisfaction in a disguised manner.
What is passive aggression?
300
Stonewalling
Which "horseman" brings about the withdrawal of one person from a conflict interaction?
300
In relationships over time tendencies in communication develop that become this.
What is conflict ritual?
300
Yes, it involves more than one person with different conflict styles.
Is conflict relational?
400
In the long run the behaviors of the participants solve more problems than they create.
What is De-escalation
400
WIN-WIN
Collaboration seeks ____ - _____ Situation
400
Contempt
What is the name of the horsemen that uses demeaning comments and non-verbals like eye rolling?
400
expressed struggle between at least two parties
What is conflict?
400
Men
Who is more direct men or women?
500
Constructive conflict can...
What is providing a safe outlet for feelings of frustration and aggression?
500
Half
Compromise is meeting people _____- way
500
Criticism
Name that horsemen: "You overdrew our account again-can't you do anything right?!"
500
When both partners treat each other with matching hostility, one threat leads to one and another.
What is Escalatory spiral?
500
Define your needs
What is one conflict management skill?
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