28-30
31-33
34-36
100
28. An employee who consistently displays a positive attitude is likely to have A. decreased chances of promotion. B. difficulty with relationships. C. increased self-consciousness. D. increased chances of success.
D. Increase chances of success. When you have a positive attitude, your customers will rather make buisness with you rather than a negative employee.
100
31. Which of the following is an example of using posture to express assertiveness: A. Explaining why you must refuse a request for help B. Raising your eyebrows when you have questions C. Standing up straight when talking to other people D. Frowning when you disagree or disapprove
C. Standing up straight when talking to other people It shows that you're more comfortable, paying attention, and not nervous. http://en.wikipedia.org/wiki/Assertiveness
100
34. Because the United States is made up of people from all parts of the world, it has many different A. governments. B. cultures. C. courts. D. sanctions.
B. cultures. People from other countries bring their cultures.
200
29. Which of the following is a true statement regarding negative feedback: A. Most negative feedback points out a person's strengths, as well as his/her weaknesses. B. Negative feedback reinforces a message receiver's attitude or behavior. C. The primary purpose of negative feedback is to embarrass the message receiver. D. Negative feedback expresses disapproval about a specific behavior.
D. Negative feedback expresses disapproval about a specific behavior. http://en.wikipedia.org/wiki/Negative_feedback
200
32. Which of the following is an example of a conflict response mode: A. Frustration B. Avoidance C. Mediation D. Exclusion
B. Avoidance The fear of conflict is a result of negative reinforcement where the individual most likely experienced rejection, abandonment, or the “silent treatment.” Therefore, fear and avoidance of conflict is a learned and conditioned response.
200
35. Businesses that offer revolving charge accounts and send customers updated statements showing the status of their accounts are following which federal law? A. Equal Credit Opportunity Act B. Truth-in-Lending Act C. Fair Credit Billing Act D. Fair Credit Reporting Act
B. Truth-in-Lending Act http://en.wikipedia.org/wiki/Truth_in_Lending_Act The Truth in Lending Act (TILA) of 1968 is a United States federal law and designed to protect Consumers in credit by requiring clear key terms of the lending arrangement and all costs.
300
30. What should you develop to persuade others to believe what you say? A. Personal credibility B. Nonverbal language C. Creativity D. Speaking skills
A. Personal Credibility. The customer will trust the product.
300
33. Tim and his classmates all feel that their teacher's grading scale is unfair. While everyone else sits around and grumbles about it, Tim decides to ask his teacher for a meeting to discuss the grading scale. Which characteristic of a change leader is Tim displaying in this situation? A. Knows how to coach others B. Persuasive C. Loves to learn new things D. Not afraid to “go for it”
D. Not afraid to “go for it” He's not afraid to go ahead and ask the teacher a question.
300
36. Which of the following statements about understanding your spending habits is true: A. A key aspect of opening a bank account B. A key aspect in exceeding financial goals C. The first step in creating a financial plan D. The last step in creating a financial plan
D. The last step in creating a financial plan http://www.dol.gov/ebsa/publications/sffact3.htm # Create a spending plan for your monthly income that starts with your "payment" to your retirement savings plan designed to build the resources you'll need for the retirement you desire.
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