MARS In A Nutshell
True/False: MARS is an evaluation of individual performance.
What is false?
Asking your client if they have visited the boutique before is an example of:
What is Beyond Hello?
Utilize this with your client if a size or style is sold out and available on the website.
What is Click-From-Store?
You should always exchange this with your clients & prospects to stay in touch.
What is contact information?
The year Moncler was founded.
What is 1952?
The number of MARS visits per month.
What is one?
We can make a client feel at home by offering to do this if we notice they’ve been doing a lot of shopping that day.
What is setting aside their bags?
Sharing insights around the brand, collection inspiration, or personal experience is known as this.
What is Storytelling?
Utilizing champagne or chocolates to elevate your client’s experience is an example of this.
What is a Mini-Moment?
Moncler sponsored this country during the most recent Winter Olympics.
What is Brazil?
The Ambassador Index is how surveys are graded, with _____ as the highest score.
What is Ambassador?
You should always exchange _____ when introducing yourself to the client.
What is names?
Presenting an anchor item, a linked item, and an extraordinary item to a client.
What is Power of Three?
Add this to your client’s MonClient as soon as they leave to aid in personalizing outreach.
What is enrichment?
The year that Moncler Genius launched.
What is 2018?
The number of MARS stores visited worldwide.
What is 120?
Use one of these to check on another group while assisting multiple clients during Traffic On Traffic moments.
What is a breakaway statement?
To ensure you are presenting the correct product, you should ask your client _____ ______ to learn about their lifestyle and needs.
What are the Foundational Questions?
You should always send your client this after a purchase.
What is a thank you message?
Thom Browne designed this Moncler collection until 2018.
What is Moncler Gamme Bleu?
DAILY DOUBLE
MARS stands for this.
What is Moncler Actionable Responsive Survey?
The length of time it takes to make a first impression.
What is 7 seconds?
Clients who use the fitting room are __% more likely to purchase.
What is 70%?
DAILY DOUBLE
Utilize this acronym to overcome objections during the selling ceremony.
What is PACT?
BONUS: What does PACT stand for?
Moncler is an abbreviation for this.
What is Monestier-de-Clermont?