Overdraft
Which overdraft option provides coverage for checks, ACH, recurring debit card payments, and ATM/POS purchases?
OD with POS
Which departments should remain selected under the Department Filter?
MCC East, MCC North, MCC West
A member is moving to another state and needs title documentation. What type of request may be required?
A state-to-state request.
What must be verified before processing any fax or email request?
Borrower's authorization
A borrower signs a request using the date format 10/3/26 (day/month/year). Is it acceptable?
Yes. Dates in day/month/year format can be accepted.
Which overdraft option covers checks, ACH, and recurring debit card payments but does NOT cover ATM or POS purchases?
OD w/out POS
What should you do if a correction is no longer appearing in the queue?
Change the progress to "No Longer in Queue
What insurance coverages must be maintained to prevent CPI?
Comprehensive and collision.
Where should all fax and email requests be imaged?
MEM MCC Faxes under the member number
If Bill Pay funds have reached the GL and the membership is closed, what should be done?
Issue a check directly from the GL
A member wants overdraft protection on all transactions, including debit card purchases, but does NOT want Savings Transfer. Which option should be selected?
OD with POS
How should corrections be organized before being copied into the tracking spreadsheet?
Time in Queue (oldest to newest)
If you're unsure how to process a transporting collateral request, what should you do?
Use available resources and seek guidance rather than guessing.
Which payoff requests can MCC Processing complete directly?
Auto, Credit Card, and Signature Loan Payoffs
What note should be added when sending a request to another department?
A note indicating which department the request was forwarded to
Which TWO forms are required for No OD – Member Requested?
OD Authorization Form & Opt Out/In Form
If repeated reminders are ignored, what is the final communication sent?
A warning that the request will be deleted
What are the two locations where MCC Processing receives fax/email requests?
Which company does NOT require borrower authorization for a payoff request?
Title One
What should you do if multiple documents are included in the same request?
Append them to the same fax image rather than creating multiple documents.
A member wants Savings Transfer and overdraft coverage on checks and ACH, but not ATM or debit card purchases. Which option is correct?
Savings Transfer, OD w/out POS
You open the queue and see Visa Disputes listed. Should they be included in your correction reminder process?
No. Visa ATM Disputes and Visa Disputes should be excluded
Who should Bill Pay return exception emails be forwarded to?
Ted Hymas in Accounting.
Which insurance type should always be selected when updating insurance in DNA?
CPI-Uninsured
What four items should be confirmed on an Official Check Request?