Role of Anger In Mediation Part 1
Role of Anger In Mediation Part 2
100
Aggression, Anxiety, and Attribution
What are the types and sources of anger?
100
Feelings of _____ cause people to focus less on their own interests and more on retaliating against the other party.
What is anger?
200
_______ is an integral part of the human experience and therefore inherent in negotiation.
What is high emotion/anger?
200
This is what mediators are.
What is human?
300
These type of people tend to be quick to blame others when things do not go precisely their way and tend to be highly unpredictable.
What are aggressive people?
300
This will enable a mediator to assess what a party needs to see, hear, and do during a mediation.
What is assessing one's own emotional intelligence?
400
Coupled with blame, this translates quickly into anger and resentment.
What is anxiety?
400
The primary tool employed by successful mediators in managing the parties' high emotional state.
What is empathy?
500
This theory may also be considered in the context of simple misperception.
What is attribution theory?
500
The difference between _______ and ______ is subtle but critical
What are empathy and sympathy?
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