Your School Social Worker
Who is your school social worker at PM?
Mike and Jackson
How do you get to see the social worker?
In the Community Navigator programs at WBL, AWR, PM, and SUG
True or False: You can talk to your social worker about anything.
True!
True or False: Social Workers teach peope skills to access community resources.
True
True or False: If you tell the social worker something really private, they may post about it on social media.
False!
True or False: Mike has always worked at CML
False, Mike worked at Wells Fargo for 20yrs before coming to CML
Do Jackson and Mike only serve adults?
Nope! They serve all ages that come into their library locations.
How long are Community Navigator programs?
2-3hours per location
Are social workers in charge of discipline?
No, but they do uphold library policies.
Why are social workers private about customer information?
Because their field is governed by protecting the people they serve.
How long have the MSW Practicum Students been at CML?
Since August 2026
True or False? Only people that are in trouble go to see Mike and Jackson
False. People meet Jackson and Mike for many different reasons.
What do you do when you see Jackson and Mike at the library?
Welcome them! Be respectful, be responsible, be safe, and be kind.
Is the Charlotte Mecklenburg Library a referral agency for Nourish Up?
Yes, thanks to Mike Lynch.
What is confidentiality?
It means that things that are said between you and the social worker are kept between you and the social worker.
Where are Jackson and Mikes desk?
In the middle of Outreach
True or False: A social worker listens to your problems and will work with you to problem solve.
True!! The interns will not tell you exactly how to solve all your problems, but will work together with each customer.
True or False: Library staff are not allowed to sit down with social workers.
False! Anyone can meet with a social worker.
True or False: Mike and Jackson follow up with library customers via email, phone, or with print resources.
True.
Why do social workers keep information about the people they help private?
A. Because they are not allowed to talk
B. Because it's a secret job
C. To protect people's privacy and make them feel safe.
D. Because they forget what people say
C. To protect people's privacy and make them feel safe.
Where did Jackson study in Undergrad?
UCLA!
True or False: Do the interns share each library customer's story and request for support services?
False! People come to see the social workers for many different reasons and each library customer's privacy is important.
If someone shares information about a personal crisis during a program, is it okay to recommend the Community Navigator program to the customer?
Yes! The program is new and people are still learning about it. Library staff spreading the word has helped customers gain access to social services.
Does the Social Worker sometimes work with parents?
Yes! Jackson and Mike have served many parents new to Mecklenburg County.
Why is it important for social workers to not share everything they know about a person with others?
A. Because it would make people bored
B. Because it's not nice to talk about others.
C. To respect the person's privacy and trust.
D. Because they don't know enough to share
C. To respect the person's privacy and trust