General Membership
Name all of the membership levels in order.
Ind/Couple
Family
Family Plus
Supporting Family
Benefactor
A guest visits from the Science Museum of Virginia. They want free admission because they are on the ASTC Sheet. What do you do?
They do not receive free admission. We have a deal with SMVA where we give each others members 50% off of admission.
They are right on the cusp of the 90 mile rule
A family has more than 4 children, but they only plan to bring in 4 at a time. Is that okay?
Explain your answer.
No, only listed children can use membership benefits.
How much does it cost to add an additional member onto a membership?
$27
How much of a discount does a member get on a birthday party?
$25
What perks to people get for becoming members?
Discounts in the gift shop, cafe, on birthday parties and summer camps.
Free admission and IMAX films for the year.
Invitations to members' only events.
Someone visits the Virginia Air and Space Center and they are members at the Aquarium. Do we reciprocate with them?
Explain your answer.
No. The Aquarium falls under our 90 mile rule
A father wants to buy a membership for his family (2 parents and 3 kids). He says he and his wife work often and their grandparents will take the kids. Can the grandparents attend in place of the parents?
Explain your answer.
No. The grandparents are not listed on the membership. They can pay admission, upgrade to the family plus level or they can be added as additional members.
What is the difference between being an additional member and a guest?
An additional member receives their own membership card. They have to be an assigned person and they are free to visit the Center on their own.
Guests are unnamed people attached to a membership. They cannot visit on their own. They must come with someone listed on the membership.
What is the discount for members when they sign their child up for summer camp?
$25
When does a membership expire?
The end of the same month in the following year.
An employee from the Virginia Zoo wants to visit the Center. Do we reciprocate with them?
Explain your answer.
Yes the 90 mile rule does not apply to employees who are part of SHRMF.
A guest visits the Center and they say they do not have their membership card with them. You ask for their ID and they tell you it is their siblings membership. Can they do this?
Explain your answer.
No they cannot. Memberships are not something that are shared. This is why we check IDs and we have people list everyone who is on the membership.
Let them know they are more than welcome to add them self on as an additional member.
Can a guest visit the museum if they are with a child listed on the membership?
Explain your answer.
Yes. they can visit the center because the child still counts as a member because they are listed on the profile.
A member says their coupon on their coupon sheet have expired and they are very upset about it. Can they still use their coupon?
Yes. You can make exceptions for case by case situations. Feel free to let them use their coupon if they really want to
Someone wants to purchase a family membership, but they want to wait to add the children later. Can they do this?
Explain your answer
No, everyone needs to be listed at the time of purchase.
Explain the check IDs rule and the 90 mile rule
Museums on the ASTC sheet that have the check IDs icon next to it will not reciprocate with you if you address in within 90 miles of their location
If the persons museum is located within 90 miles our the Center, we do not reciprocate with them.
Someone purchases an Ind/Couple level membership and they list just them. They comeback another time and bring someone with them and want to use them as the second person on their membership. Can they do this?
Explain your answer
No. Each person must be named on the date of membership purchase. They cannot decide later on that they want to add someone.
A guest of a Family Membership visits on their own and brings the membership card of their friend. Can they visit the Center?
Explain your answer.
No. Guests cannot attend the Center on their own. They must be accompanied by someone listed on the membership.
A member has a family member who is not listed on their membership but they want to have a birthday party for them. Do they get the member discount ?
Explain your answer
No. Only members listed on the membership are allowed to use member benefits.
Can an additional member visit the Center on their own?
Explain your answer
Yes. Additional members can visit on their own because they have their own membership card.
A guest comes in with their family from an ASTC reciprocating museum. They have 2 adults and 7 kids on their membership.
Does their whole family get free admission?
Explain your answer
No. We match admission for our family level membership. Their remaining 3 kids would have to pay admission.
Someone visits the Center and wants to apply their tickets. 3 adults visited. They want to buy the Ind/Couple level membership. They want to apply all 3 tickets. Is this allowed?
Explain your answer.
No. You can only apply as many tickets as there are going to be members listed on the membership.
In this case they can only apply 2 tickets.
Someone purchases a Family +1 membership, but they do not want to assign the +1 person. Can they do this?
No. The +1 needs to be assigned a person. It is not interchangeable. If they are unsure of who they want to give it to, let them know they can purchase the Family level and when they are ready they can always upgrade and add the additional member later.
What discount do members get in the gift store and the cafe?
10% discount in cafe and gift store.