Sales and Marketing
The leading indicator that increases the probability that a prospect will move in by over 30%.
What is an Home Visit?
You should log in and review each day.
What is Jobvite?
It is sent out on the 5th of each month if the rent payment is not received.
What is the collection letter?
We enrich the lives of our residents, families, and employees through extraordinary experiences...because everyone deserves a great life!
What is Meridian's mission statement?
This person is responsible for the QA meeting.
Who is the Executive Director?
It is the tool we use to learn about a new prospect and their family.
What is an Inquiry Sheet?
The percentage of consumers that choose the community that they have the first meaningful interaction with?
What is 87%?
They are the person who should be initialing and "stamping" date that spenddowns were reviewed?
Who is the Executive Director?
According to Bob Farrell, this should be our number one priority.
What is serving others?
To provide aid in survey readiness.
What is the purpose of the SRT?
The two leading indicators that our team has 100% control.
What is Prospect Case Study (PCS) and Creative Follow Up (CFU)?
A good best practice is to update this each 2-3 weeks.
What is Jobvite?
These are entered daily except for weekends.
What are labor hours?
Finding out what the customer wants, and making sure they get it.
What is the pickle?
Any checklist like a food temperature control log, a QA audit, and/or a refrigerator temperature log.
What is an example of a Quality Control tool?
The attributes are measurable, achievable, time activated, and has an 'owner'.
What is a Wildly Important Goal (WIG)?
This is your best vacant unit or apartment.
What is the model room?
They are the three documents which are required to be collected for a new move in.
What are the Power of Attorney, the Health Care Proxy, and the Insurance Cards?
The acronym 'pickle jar' without the 'k' will help you remember this.
What are Meridian's Core Values?
Participants include the regional support team and even peers from other communities.
Who is responsible for completing the Survey Readiness Tool (SRT)?
The stages our prospects go through as they decide on whether or not to move into a community.
What are denial, thinking, planning, and action?
They are online reviews and your website.
What is the first impression?
This is used when a resident or responsible person knowingly and voluntarily refuses medical treatment and/or emergency medical transportation.
What is a Refusal of Medical Treatment/Transport form?
How you think about your customer is how you will treat them.
What is your attitude?
A Quality Program is made up of these three (3) major components.
What are - Quality Control,
- Quality Assurance, and
- Quality Improvement?