Training
What time is training?
6am-2:30pm
We can assist with legal cases
false
Which tool would be used to check the clients post and comments?
centra
An agent receives a case where a user's account has been disabled due to suspected violations. The agent needs to manage the case from intake to resolution, including communication with the user. Which tool should the agent primarily use?
AGC
This country has more lakes than the rest of the world combined.
Canada
What is the call out number?
888-738-0619
We assist with disabled accounts
false
which tool would I use to chat with the client and resolve an issue
AGC
Where can an agent find their paused chats?
In the View Queue in Agent Connect
his 1997 film became the first movie to gross over $1 billion worldwide.
Titanic
What kind of sandles can you wear?
open toe with a back
What are we account assess or UFAT
account access
Name all the tools we have?
Authviz
AGC
SRT
90 seconds
This “King of Pop” released the best-selling album of all time, Thriller.
Michael Jackson
How long is the computer password?
20
if a client provides documents we can show a supervisor the chat regarding legal threat.
true
What is the challenge called to verify your not a bot?
Captcha
When new Agent, Roberto begins a new chat in Agent Connect, what immediate action is required?
Begin Chat
This sport uses the term “love” to mean a score of zero.
Tennis
Whats Leanna favorite food
chick FIL a
You can tell the client your real name.
true
Name all the challenges
SMS,ID,Selfie,email,and catcha
How can an agent access the Agent Connect tool?
By typing "agc" into the search bar of their internet browser
This animal can sleep for up to 3 years.
snail