METAL BUILDINGS
Name any three things in our core catalog that we sell.
What is Carports, RV covers, garages, sheds, shops, commercial buildings, barndominiums/Barndos, red iron (any 3)?
Our mission in one line: we are changing the world of construction and helping solve this.
What is the housing crisis?
These buildings must always be installed on concrete, never on dirt.
What is commercial buildings?
Our sales team CRM, where every customer and contact lives.
What is HubSpot?
This is the first thing every new customer should receive after closing, within 1 hour.
What is a welcome call?
These are the three main teams involved after a building is sold.
What are Customer Success, Construction, and Finance?
The three words everything we do comes down to.
What is Speedy. Simple. Service.
The typical thickness range of a concrete slab we pour.
What is 4 to 6 inches?
The design tool we use to help customers visualize their building before they buy.
What is IdeaRoom or Sensei?
The name of the method used to calm an upset customer.
What is HEAT.
We default to this roof style because it has the best runoff and protects the warranty (horizontal can void it over 30 ft).
What is a vertical roof?
The one rule we do not bend on.
What is do not lie?
A custom home built with a durable metal structure that combines modern living, open-concept design, and cost-effective construction.
What is a Barndominium?
The sales team always start here by entering a zip code to find the steel supplier, ratings, and commission.
What is The Super Tool?
This 3-letter acronym measures how likely a customer is to recommend us.
What is NPS?
Our standard framing is 14-gauge; this thicker premium upgrade is best on buildings over 40 feet wide.
What is 12-gauge tubing?
Body cams on every install crew are gathering training data for this future initiative.
What is robotics?
Construction contractors in local communities who sell our buildings for a commission.
What is a GC Partner?
The system that holds order data, dates, outcomes, and product-delivery status.
What is Blueber?
The maximum time allowed for a support response under our SLA.
What is 1 hour?
After this many hours a deposit is no longer refundable.
What is 48 hours?
Being different is what makes a person remembered. The motto is: don't blend in, be this.
What is the green dot?
This is who Construction coordinates with on the ground for updates and photos, before passing that information to Customer Success.
What are concrete contractors?
The name of the SaaS tool we are building.
What is SimpleLexi.
This score measures how satisfied a customer was with a specific interaction.
What is CSAT?