Questionnaire
What is a questionnaire?
A questionnaire is a research tool consisting of a series of questions designed to gather information from respondents, typically for surveys or statistical analysis.
What is document review?
Document review is the process of examining a document to check its accuracy, completeness, clarity, and quality
Scenario: Analyzing student attendance patterns and transcript records across high schools over the last 15 years.
Document review; Existing historical secondary data; quick to retrieve from institutional archives.
"Don't you agree that homework assignments in this class are far too long and overwhelming?"
What is the flaw and how would you fix it?
Leading/Biased Question (steers the respondent toward a specific negative answer).
Fix: "How would you rate the length of homework assignments in this class?" (Options: Too short / About right / Too long)
What is the difference between open and closed-ended questions in a questionnaie?
open-ended questions are for detailed responses and closed ended questions have fixed options for easy analysis.
What are three things you should check when reviewing a document for accuracy?
Spelling and grammar, credibility
Scenario: Finding out how students feel about the quality and taste of today’s cafeteria lunch.
Questionnaire; Collects firsthand primary data regarding personal opinions, feelings, and current satisfaction.
"How satisfied are you with the quality of the school library books and the speed of the cafeteria line?"
Double-Barreled Question (asks about two completely unrelated topics in one question).
Fix: Split into two separate questions—one for library book quality and one for cafeteria speed.
What are 2 types of closed ended questions?
Multiple choice, Likert scale, Rating scale and Ranking
You are reviewing a report and notice repeated information, spelling errors, and dates that do not match, would this be suitable for a research?
No
Scenario: Investigating whether a company's strict remote-work policy directly correlates with low employee morale.
Both; Document Review analyzes company policy files and exit interview records; Questionnaires measure current employee morale directly
"How often do you study?"
[ ] Rarely
[ ] Sometimes
[ ] Often
Vague / Ambiguous Scale (terms like "sometimes" or "often" mean different things to different people).
Fix: Use clear time intervals:
[ ] Less than 1 hour/week
[ ] 1–3 hours/week
[ ] 4+ hours/week
An advantage of a questionnaire is that it can be answered by people worldwide (True or False)
True
You have been asked to review a confidential document containing personal information. What should you look for, and how would you ensure the information remains secure?
check the document for accuracy, To protect confidentiality, only share the document with authorised individuals, use secure storage, follow the organisation's privacy policies, and avoid disclosing sensitive information without permission.
Scenario: Evaluating the accuracy of financial transactions in an organization's quarter 4 tax filings.
Document review; Requires official audit trails, receipts, and financial statements rather than subjective opinions.
"How old are you?"
[ ] 15–20
[ ] 20–25
[ ] 25–30
Overlapping Categories (someone who is exactly 20 or 25 wouldn't know which box to pick).
Fix: Use mutually exclusive ranges:
[ ] 15–19
[ ] 20–24
[ ] 25–29
Questionnaires offer a level of confidentiality that encourages participants to share their opinions and experiences without fear.
True
What kind/type of data is used for document review?
Secondary data, no new data is collected.
Scenario: Gathering quick quantitative feedback from 200 customers about their satisfaction after using a mobile app feature.
Questionnaire; Closed-ended survey questions efficiently collect structured data from a large sample.
"Do you always pay attention during class lectures?"
[ ] Yes
[ ] No
Absolutist Language (words like "always" or "never" force respondents into choosing extreme answers that rarely reflect reality).
The Fix: Provide a frequency scale:
"How often do you pay attention during class lectures?"
[ ] Rarely | [ ] Sometimes | [ ] Most of the time | [ ] Always