Motivation & Motivating Employees
What does motivation mean?
giving encouragement and inspiring people
This theory says there are 5 basic needs that motivate a person's behavior.
Only one need at a time can be met. People have to meet the lowest level need first before they can reach the highest level.
Maslow's Hierarchy of Needs
Storming
What is the difference between a group and a team?
Group=2 or more people working together to achieve a goal
Team=1 group who use positive synergy, accountability and skills to work on a goal
Team=leadership shared
Group=one leader
Sara isn't doing any of the work in her group. This means her group mates are doing twice as much work. This makes the whole group not want to work as hard, and they might get a bad grade in the end.
What is this an example of?
Social Loafing
When a person GIVES their time, knowledge, skills, experience, information, and an extra effort, they are giving _____ to an organization.
When a person RECEIVES things from a job, like money (salary), job security, benefits, vacation times, flexibility, support, or bonuses, they are getting ____ from an organization.
input; outcome
Maslow's 5 Needs are:
1. Psychological
2. Safety
3. Social
4. Self-Esteem
5. Self-Actualization
Hajar is a driver for Uber. Uber has given her rewards and extra money for her excellent ratings from customers. She feels good and appreciated by the company. Which set of needs is Hajar currently being fulfilled?
self-esteem
When we first started the MGT group project, everyone joined a group easily and quickly. Once the group was made, someone became the leader, the ideas were given and a plan was made. What stage of group development is this an example of?
Ms. Angela hosts an English Conversation Club every 2 weeks at HCT for the students. After Ramadan, the members of the club will host an event for students to win prizes and play games. They each work on different assignments and tasks to make this event a success.
What kind of group is this an example of, formal or informal?Why?
Formal
•Work groups defined by the organization’s structure that have designated work assignments and tasks.
•Appropriate behaviors are defined by and directed toward organizational goals.
When Aesha, Asma, and Eman work together, they make incredible presentations. The pictures are stunning. The information is accurate and interesting. Their performance is excellent because they give each other confidence.
However, when they work alone, their presentations are just okay, and not great.
When they work together, what are they showing an example of?
synergy (an advantage of)
When the input of employees and the outcomes from the organization contribute to the efficiency, effectiveness and attainment إحراز of organizational goals, this is called ______.
For example: Aesha works extra hours to make sure Google has a unique and perfect search page every single day. Google then gives her a bonus for her hard work and extra vacation time. She is achieving the goals for Google and being rewarded.
the motivation equation
Alderferger said that needs at more than one level can be motivational at the same time. People have existence (basic) needs, relatedness needs (interpersonal relationships), and growth.
Yousef works for Adnoc as an accountant. He has a lot of ideas on how to improve the paperwork process, improve teamwork so colleagues can become friends, and would eventually like to manage his own team. Which needs does Yousef need to have satisfied?
relatedness (interpersonal relationships)
growth (improve skills and engage in meaningful work)
Now that the MGT groups have been made, the groups are functioning well, and there are no problems. The groups have already given the interviews and will not focus on combining the notes and writing the paper.
What stage of group development is this an example of?
Performing
1. How many types of formal groups are there?
2. What are they?
4
Command, Task, Cross-Functional, Self-Managed
Name 2 factors that contribute to synergy.
-group can share ideas
-help correct each other's mistakes
-bring new knowledge to share
-can achieve a lot of goals because they can share the tasks
Conditional (Contingent) Worker
(part-time)
Herzberg's Motivation-Hygiene Theory
Hertzberg said that there are 2 parts to employees being happy at work: motivators and hygiene that affects their happiness until the problems are fixed.
Noora works for McDonalds. She doesn't make much money. The location she works at is always hot and not clean. She doesn't get along with her colleagues, and her supervisor is always watching her.
Is Noora dealing with motivators or hygiene factors?
hygiene factors (dissatisfiers)
At the end of the semester, the groups have given their oral presentations and submitted their papers to the teachers. They no longer need to meet to discuss a plan, process or assignments. What stage of group development is this an example of?
Adjourning
During Ramadan, HCT will have an event for students to show their skills and entrepreneurship to managers and companies outside of the college. To organize this event, student members from Engineering, Business, Applied Media, Faculty from the English Department, and staff from Student Life will work together using their unique skills to make this event a success. What type of formal group is this an example of?
Cross-functional
Groups that bring together the knowledge and skills of individuals from various work areas or groups whose members have been trained to do each others’ jobs.
Name 2 Contributions to Organizational Effectiveness and Explain them.
-Enhance Performance (working better)
-Increase responsiveness to customers (answers questions and dealing with problems better)
-Increase Innovation (more ideas)
-Increase Motivation and satisfaction (making people happier)
Taif doesn't have many skills as a worker. She only makes a little money working as a waitress at the restaurant. How could the restaurant motivate Taif to continue working hard?
-recognize her (reward her): Employee recognition programs
-give her praise and compliments: Provision of sincere praise
Hertzberg:
Noora works for McDonalds. She doesn't make much money. The location she works at is always hot and not clean. She doesn't get along with her colleagues, and her supervisor is always watching her.
What can be done to satisfy Noora in this situation?
Noora could receive a promotion, recognition, more responsibility, opportunities to advance more, have the place cleaned, be trusted more...etc.
After the groups have been formed, the group members start sharing stories and growing closer the more they work together. They figure out what works well for their group and how to be a team.
What stage of group development is this an example of?
Norming
What are 6 characteristics of effective teams?
-Each person has technical and interpersonal skills
-They can be trusted and can trust each other
-Unified in their commitment to the goals (everyone agrees)
-good communication
-negotiates well (comes to agreements easily)
-good leadership
-supportive environments outside and inside the business
Discuss 2 factors that lead to group or team cohesiveness. (working well together and succeeding)
Group size = small groups work better together
Managed Diversity = different people mean different ideas
Group Identity & Competition = groups working together and competing against others
Success = Achieving goals