NEW RX REQUEST
What program is available to all members to ensure they never run out of medications
Auto refill/ Auto renew Program
True or False
New RX request are only for Mail Order Service
True. new RX request apply only to MAIL ORDER prescription
Where on the landing page would you access new RX request
Quick access panel
how do you select the desired drug from the find drug list
Click on NDC number
if a medication is not present what can you do to find said medication
click on find drug icon
what is your next step when medication is present in the prescription list?
select medication(s) and hit add selected RX
True or False
agents must use scripted comments in compass while processing new RX request
True.
what is the proper Work instruction (WI) to obtain a new RX
Content ID : TSRC-PROD-064255
Aetna Compass - Obtaining a New Prescription (Rx) for the Member (New Rx Request)