Frequently Asked Questions
Customer is required to show meaningful assurance.
What is Credit Card, Driver's License and phone number?
Concerns a customer may have and can verify that are invalid charges.
First Contact Resolution (FCR)
This date U-Haul has been serving do-it yourself movers and their households.
What is 1945?
This rate is only available for the Pick-Up truck and Cargo Van.
What is LCR (Light Commercial Rate).
The one princess that walked out with only one shoe.
Cinderella
This option is used when a customer is paying for a one-way rental for a family member.
What is Gift Certificate?
After-hours return and there are no notes or attempt to return.
What is we should not refund?
Which came first. The U-Haul Center or The U-Haul dealer?
U-Haul Dealer. *FUN FACT* A ccommission structure for dealers was established, and much of the early recruitment was done by a customer who was offered a discount on their trailer rental for estblishing a U-Haul rental agent (now called U-haul dealers) at their destination!
This common customer concern is made up of estimated charges and would be released with in 3-5 business days.
What is Debit/Credit Card Hold?
This marvel film does not have a post-credit scene.
What is Avengers: Endgame
True or False. A customer may use a temporary (paper) license to pick up equipment.
What is TRUE. As long as it is the temporary given by the DMV.
Customer concern stated they did not get SRI items. Also, they were charged for fuel and did not replace the fuel.
What is Refund for SRI Items, and explain fuel policy.
What is A Noble Function.
This charge is due to the customer's failure to complete this step when returning after hours?
What is $20 After-Hours Convenience Fee.
This music artist started her career with this hit song "Ocean Eyes".
Who is Billie Eilish?
We're proud to offer U-Haul products and services at the lowest costs to all our customers. Although we do not offer this option, we do offer multiple ways for them to save money on their move.
What is Military Discount?
The customer states that they made sure to clean the rental at the time of return. There is a picture in the media showing the truck is dirty. The customer states they can provide a picture with time stamp of how it was left at return.
What is accept the picture verify timestamp and credit back cleaning fee?
The state where you U-haul was founded.
The customer has 7 calendar days to pay this or they will be subject to a fee.
What is a Promissory Note.
A show about a bunch of adults in their workplace.
What is The Office?
The customer can pick up the following with truck share 24/7.
What is Pick-up truck, Cargo Van, 10ft, 15ft,17ft, 20ft, and 26ft truck.
The customer return date was 2/20/2023 at 10:00 Am. However, the did not return until 2/20/2023 at 11:42 Pm. Pick up time states 2/18/2023 at 10:53 Am. There are notes stating that there were issues with the move and needed to be extend. Customer requested no charge.
What is refund for the extra day charge?
Primary Service Objective
What is To provide a better and better product and service to more and more people at a lower and lower COST?
U-haul Vehicle(s) or Towable equipment can be equipped with this device.
What is Tracking device ( including an Apple AirTag) and/ or OEM devices (such as OnStar).
The theme song of Fresh Prince of Bel-Air.
What is...Now, this is a story all about how, my life got flipped turned upside down. And I'd like to take a minute just it right there. I'll tell you how I became the prince of a town called Bel-Air. In west Philadelphia, born and raised, on the playground is where I spent most of my days. Chillin' out maxin', relaxin' all cool, and all shootin some b-ball outside of school. When a couple of guys, who were up to no good, started makin' trouble in my neighbourhood. I got in on little fight and my mom got scared. She said "you're movin' with your auntie and uncle in Bel-air." I whistled for a cab and when it came near the licences plate said "fresh" and had dice in the mirror!If anything I could say this cab was rare. But i said, "Naw, forget it. Yo homes to Bel-air!" I pulled up to the house about seven or eight and I yelled to the cabby "Yo homes smell ya later" Looked at my kingdom, I was finally there. To sit on my throne as the Prince of Bel-Air.