Finance (Fin-ance?)
The increase in revenue generated by a retail chain's existing stores over a specific period, compared to the same period in the past.
What are Comparable Store Sales (Comp Sales)?
The average amount of money a customer spends in a single transaction. Calculated as (Total Sales / Number of Transactions).
What is Average Ticket or Average Transaction Value?
The final step of the delivery process, moving goods from a transportation hub or store to the customer's doorstep, which is often the most expensive
What is Last-Mile Delivery?
This ratio, calculated as (Gross Profit / Revenue), measures a company's profitability after accounting for the cost of goods sold.
What is Gross Margin?
This metric evaluates the profitability of inventory by measuring the gross margin return on every dollar invested. (Gross Margin / Average Inventory
What is GMROI (Gross Margin Return on Inventory)?
A delivery service for large items that includes bringing the product into the customer's home, unpacking it, and removing debris.
What is White-Glove Service?
Often used as a proxy for a company's core operational profitability, this metric is calculated as Earnings Before Interest, Taxes, Depreciation, and Amortization
What is EBITDA?
This labor-planning metric measures the volume of distinct cartons processed, packed, and loaded by a distribution center associate within a standard one-hour shift
What is CPH (Cartons Per Hour)?
This crucial customer-back metric represents the percentage of customers who rate their overall store or delivery experience as a 9 or 10 on a 10-point scale, or a 5 on a 5-point scale.
What is CSAT (Customer Satisfaction Score)?
Calculated as (Net Income - Preferred Dividends) / Average Outstanding Shares, this is the portion of a company's profit allocated to each individual share of common stock
What is EPS (Earnings Per Share)?
This corporate profitability metric measures efficiency at allocating capital to profitable investments
What is ROIC ? (Return on invested Capital)
A delivery model that uses a network of independent, gig-economy drivers to deliver packages to customers' homes (e.g., Roadie).
What is Crowdsourced Delivery?