Personal Appearance
This should always be clean, neatly groomed, and appropriate for a barber.
What is your hair/appearance?
This type of communication uses spoken words.
What is verbal communication?
Being on time every day demonstrates this quality.
What is punctuality?
This means doing the right thing even when no one is watching.
What is integrity?
Continuing education helps improve this?
What is your skills?
These should be kept clean, trimmed, and free of dirt?
What are your fingernails?
Smiling and making eye contact are examples of this type of communication.
What is nonverbal communication?
Following through on commitments shows this characteristic.
What is dependability?
Maintaining client privacy is part of this?
What is confidentiality/discretion?
This document summarizes your education and work experience.
What is a resume?
Strong perfumes or colognes should be avoided because they may affect these?
What are clients?
This skill involves paying attention and responding thoughtfully to clients.
What is active listening?
This means treating every client fairly regardless of background.
What is professionalism or respect?
Happy clients are more likely to do this.
What is return and refer clients?
Networking helps you build these professional relationships.
What are professional contacts?
A barber's clothing should always be clean, wrinkle-free and this?
What is professional?
When discussing services with clients, you should always speak in this manner.
What is respectful and professional?
If you make a mistake with a client, the first thing you should do is this?
What is admit it work to correct it?
A dissatisfied client should be treated with this, even if they are upset?
What is respect and professionalism?
A barber who keeps learning is more likely to experience this.
What is career growth?
Name two reasons why maintaining a professional appearance is important.
What is it builds clients trust, creates a positive first impression, reflect pride in your work, promotes sanitation?
Name at least two desirable qualities for effective client relations?
What is talking less, listening more, emotional control, positive approach, good manners, mannerisms?
Name three characteristics of a professional barber.
What is honesty, intergrity, reliability, respectfulness, confidence, responsibility, positive attitude?
Name two ways to build long-term client loyalty.
What is excellent service, consistency, professionalism, good communication, remembering client preferences?
Daily habits that contribute to career success include punctuality, professionalism, and this.
What is a positive attitude (or good work ethic)?