Total Loss Handling
45-50%
What is the state's total loss goal for settling a total loss for an insured within 7 days.
In our injury handling, a claim cannot close without us doing this to an injured customer
What is making an offer
$1300 vs $7900
What is the average settlement in URBI vs ARBI
This communication behavior depicts that we hear our customers and care what they share. It is also one of the ways to gain their trust
What is "Listen Actively"
This activity is critical to getting your entire file off to a good start
What is the "Initial Liability Review" activity
$400
Upon making first contact with an injured party, using this is a good way to set your claim up for success
What is the initial injury template
Minnesota has the most per capita of this type of sporting activity than anywhere else in the country
What are golfers
Most of our customers have never been in an accident before. Although we handle multiple accidents on a daily basis, to our customer this is a HUGE deal. This communication behavior represents the best way to help our customers.
What is "explaining the process"
The key to shared liability is based on
What did the claimant do to breach any duties
Being consistent and diligent with using these types of activities in interactions with your customers helps you resolve total losses quickly. Name one of them.
What is using up front TL templates
What is daily monitoring of TL claims on diary to ensure they arrive at IAA
1.10 - 1.30
What is the injury closed per day goal for 2018
This get together, first held in 1859, is one of Minnesota's most popular summertime events
What is the Minnesota State Fair
Proactively providing updates, anticipating customer needs and making the process easy are key traits of what customer service communication behavior
What is "Updating your customers"
This section of the claimstation liability screen is where we should document our "closing argument" as we hand a file off to subrogation.
What is the "liability range determined" section
65% or more
What is our current DTL goal
As your claims near the 30 day mark, use of these in your claim notes will benefit yourself, your co workers and Mr. Peterson
What is the interim injury template and/or time bound to do's
This person was a local hero on October 27th, 1991 as he drove in the world series game winning run
Acting as your customers champion, clearly explaining how and why we made our decisions, and being your customers expert are key traits of what customer service communication behavior?
What is "advocating for our customers"
The three photos or views you should have in the claim documents when submitting a scene investigation
What is an overhead view, insured street level view and claimant street level view
You have a confirmed and documented conversation with the customer of a TDE, when is the earliest you can issue a total loss draft?
What is 2 business days before the TDE
Along with moving to an IPC, this is another way to move the claim forward on your initial contact with an injured party. Otherwise known as CCT, what does CCT stand for?
What is Claims Contact Telephone
This Wild player scored the first ever goal for the new hockey franchise on home ice on October 11th, 2000 and the game ended at a 3-3 tie
Who is Darby Hendrickson
Being a quick phone call, email, or text message away and making our customers feel confident about the process are one of the key traits of this customer service communication behavior
What is "responding with urgency"
Left Turn, Intersection, Lane Change, and Backing
What are the 4 accident scenarios where we need to do a full liability investigation.